Alorica Recruits Sanjay Ponnappa as Regional President of India
IRVINE, Calif.— November 3, 2022, Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced the hiring of Sanjay Ponnappa as Regional President overseeing India, effective immediately. Ponnappa, who brings proven industry track records of digital CX success, will focus on elevating Alorica’s service delivery from Asia to support clients and customers worldwide.
Ponnappa joins Alorica from previous executive roles at other major business process outsourcing (BPO) organizations. He will manage Alorica's rapidly expanding India operations, which has grown to more than 3,000 employees across sites in Bengaluru and Mohali as well as those working from home in the region.
Alorica India provides services across the entire customer lifecycle including customer care, tech support, revenue generation, content management and moderation. Its Bengaluru site is also home to Alorica IQ, the company's global technology hub and innovation lab that focuses exclusively on digital transformation including analytics and process re-engineering. Alorica IQ develops, tests and deploys digital CX solutions, such as automation, AI, omnichannel and more.
"Adding Sanjay to the executive leadership team at this point of Alorica’s trajectory aligns well with our plans for massive growth in Asia," said Alorica’s Chief Operating Officer Bong Borja. "Our operations in India offer tremendous opportunities for scalability, digital and AI-based solutioning and cost efficiency. With Sanjay’s operational background and localized expertise, I have confidence that our teams in the region will execute and thrive.”
Ponnappa brings more than 29 years of experience to the Alorica team, including two decades in business process management, program delivery and robotic automation deployment. In his previous roles, he has been responsible for operations spanning voice, non-voice and back-office support for 10,000+ employees in India, Philippines and the United Kingdom. His expertise includes winning new business, improving performance (NPS and profitability), enhancing the employee experience, and upskilling talent to capture digital transformation opportunities.
About Alorica
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged;
tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital
optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the
future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 18 countries worldwide. To learn more, visit www.alorica.com.
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