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Building CX Resilience And Innovation

Published on July 14, 2022

Reposted from CX Files. Authored by Mark Hillary | Host

Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner Magic Quadrant mentioned several examples of post-pandemic innovation and resilience being adopted by Alorica - such as virtual contact centers, GigCX, and permanently embracing WFH... in the conversation Colson talks about balancing resilience, innovation, and what Alorica learned from these unsual past two years.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.