Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Alorica has years of expertise creating environments where customers feel safe to interact and transact, and we are experts in merging people, process, and technology with fresh, creative approaches to shield your customers from complex risk scenarios.
Scams are everywhere these days—but we can help secure your data and information while maintaining an exceptional customer experience.
Detecting and preventing the impact of fraud scenarios takes a team with industry-leading expertise in compliance, risk management and information security. From recruiting and retaining fraud specialists to tiered certifications training focused on accuracy, quality and workflow compliance, you can trust Aloricans to preserve your reputation and defend your customers.
Part of our Digital WorkbenchTM – where we support you in creating an environment where your customers feel safe to interact and transact. Our Content Moderators help prevent online abuse by moderating content based on intent, local context, and community guidelines.
With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions. Our conversational guide harnesses the power of AI to help agents resolve complex issues and is especially helpful for clients implementing new policies, best practices, and product support.
Regardless of your current level of social engagement – from having no social presence to having a fully functional social care strategy in place –Alorica provides clients with technology and agents dedicated to listen, analyze, and engage in customer conversations across social media platforms.
Our service reviews and validates digital content quality, accuracy, and authenticity.
Alorica’s Knowledge platform creates an integrated knowledge library and continuous learning loop, empowering algorithms to answer complex, personalized questions with greater accuracy and expediency.
FTE ramp across three regions with less than 2% attrition across 11 moderation and labeling queues
Fraud cases resolved annually
Pieces of content moderated annually from users in ~35 countries in 17 languages
Reduction in fraud losses for a computer technology company
Recognized for Content Moderation, Trust & Safety in NelsonHall’s 2021 NEAT evaluation for Social Media CX Services
Saved for a large banking client
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.