
Hypercare Enhances Work at Home Solutions for Our People
Discover how Hypercare—Alorica’s comprehensive approach to our Agent Experience—enhances workplace culture and profitability. Download the fact sheet.
The secure, 100% cloud-based, multi-channel work-at-home CX solution
Contact Us to Learn More
One of the most well-protected digital platforms for highly complex and confidential customer data.
Alorica Anywhere’s security protocols safeguard valuable customer data. Data security starts with our agents — and our fully virtual recruiting and training processes ensure that only those individuals with the highest levels of integrity are hired. Our multi-layered approach to protect end-to-end delivery at the agent, desktop, network and system level is accomplished through an array of features including data masking, environmental compliance and controls, identity management (including multi-factor and biometric authentication), access-controlled desktops, secure payment transactions, and more.
The secret to our work-at-home success? A single, cloud-based interface that enables real-time workforce management. Our proprietary workforce management tool SpectrumTM forecasts and schedules resources and delivers full-featured, integrated reporting that help you view performance and drive better business outcomes.
Our robust virtual contact center solution includes a unified, omni-channel approach to customer engagements using priority-based blended call queues. Use your customer’s preferred channels and support multiple languages with technology like multiple routing options, omnichannel, and agent assist technologies (advanced voice recording and AI identifies coaching and performance improvement opportunities at agent and program levels).
As the largest customer experience provider in North America, Alorica offers an expansive and diverse workforce which covers a multitude of time zones and types of work including voice and back-office. Our thousands of global agents can quickly ramp your workforce by more than 100%—taking care of seasonal demands and unusual call arrival patterns.
To attract, train and retain the absolute best talent on the market, you need to craft, support and evolve a top-notch corporate culture—and that’s where Hypercare comes in! Hypercare provides real-time support to agents and delivers insights into every aspect of the employee experience. It enables us to keep our entire team engaged, which is critical to the success of a remote workforce. And just as importantly—Hypercare enhances eNPS, cNPS, productivity and attrition.
Our work-at-home solutions deploy the best talent in the world—from wherever they happen to live—and are a perfect complement to any business continuity plan or unplanned volume spikes.
eNPS is 7% higher for work-at-home employees in North America
A major telecommunications company achieved 15% lower attrition using work-at-home for their care program (as compared to on-site attrition metrics)
Work-at-home employee attrition is typically 5% lower than brick-and-mortar employees
Discover how Hypercare—Alorica’s comprehensive approach to our Agent Experience—enhances workplace culture and profitability. Download the fact sheet.
Learn how a major telecommunications company enhanced their virtual workforce with our work at home solution to lower attrition 15% and AHT by 34 points.
Discover a new type of work-at-home solution that delivers insanely great experiences from anywhere in the world. Alorica-at-Home is a powerful combination…
Alorica’s WAH Fireside Chat Series Session 1: Leaders discuss how the work at home model has changed since COVID-19, and lessons learned along the way.
Work-at-Home solutions let clients rapidly deploy the most qualified talent, regardless of their geographic location.
One of the nation’s leading producers and transporters of energy needed to improve customer service management and reduce costs.
Companies are turning to BPO outsourcing solutions that embrace work at home delivery for business continuity – gain insight into current and future trends.
Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19
Alorica’s WAH Fireside Chat Series Session 2: Leaders discuss challenges with moving a brick-and-mortar workforce to a work-at-home model during COVID-19.
Alorica’s WAH Fireside Chat Series Session 3: Learn how to connect, motivate & maintain a sense of culture in a work at home environment during COVID-19.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction and bottom line.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.