Alorica Anywhere

The secure, 100% cloud-based, multi-channel work-at-home CX solution
 
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World-Class Security

One of the most well-protected digital platforms for highly complex and confidential customer data.
 
Alorica Anywhere’s security protocols safeguard valuable customer data. Data security starts with our agents — and our fully virtual recruiting and training processes ensure that only those individuals with the highest levels of integrity are hired. Our multi-layered approach to protect end-to-end delivery at the agent, desktop, network and system level is accomplished through an array of features including data masking, environmental compliance and controls, identity management (including multi-factor and biometric authentication), access-controlled desktops, secure payment transactions, and more.

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Guaranteed Performance

Help reduce overhead costs while boosting customer satisfaction and enhancing your bottom line.

 
The secret to our work-at-home success? A single, cloud-based interface that enables real-time workforce management. Our proprietary workforce management tool SpectrumTM forecasts and schedules resources and delivers full-featured, integrated reporting that help you view performance and drive better business outcomes.

Experience Optimization

Provide your customers with the experience they want—the way they want.

Our robust virtual contact center solution includes a unified, omni-channel approach to customer engagements using priority-based blended call queues. Use your customer’s preferred channels and support multiple languages with technology like multiple routing options, omnichannel, and agent assist technologies (advanced voice recording and AI identifies coaching and performance improvement opportunities at agent and program levels).

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Scalability & Flexibility

As the largest customer experience provider in North America, Alorica offers an expansive and diverse workforce which covers a multitude of time zones and types of work including voice and back-office. Our thousands of global agents can quickly ramp your workforce by more than 100%—taking care of seasonal demands and unusual call arrival patterns.

Crisis-Ready and Future-Focused.

Our work-at-home solutions deploy the best talent in the world—from wherever they happen to live—and are a perfect complement to any business continuity plan or unplanned volume spikes.


Results you can measure.

7%

eNPS is 7% higher for work-at-home employees in North America

15%

A major telecommunications company achieved 15% lower attrition using work-at-home for their care program (as compared to on-site attrition metrics)

5%

Work-at-home employee attrition is typically 5% lower than brick-and-mortar employees

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction and bottom line.