Chatbots

Meet Ava, the Alorica Virtual Assistant. Ava delivers speed, efficiency and accuracy—and gives your customers the ability to seamlessly connect with your brand 24/7.

 

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Building tomorrow—one chat at a time.

61% of consumers see chatbots as the way of the future—and it’s no surprise why. The ability to engage with any brand, any time, from any device and to resolve any number of issues is undeniably a game changer. But AI chatbots don’t just make a customer’s life easier; they deliver significant cost savings to businesses, provide business continuity resources and also assist live agents during an interaction to improve the customer experience.

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By 2025, 85% of interactions will exist without person-to-person communication

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64% of internet users say 24-hour service is the best feature of chatbots

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First-call resolution improves by as many as seven points when chatbots are used

The brains of the operation

Ava is a cognitive chatbot—meaning she can handle multiple inquiry types, serve a myriad of specific business purposes and achieve the desired outcome for all kinds of scenarios.



80% of customer inquiries drive 20% of all outreach.
We help you identify that 20%—and tee up those requests to Ava.

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Ava Customer Assist

Give your customers the ability to connect with your brand—when, where and how they want. Using artificial intelligence and natural language processing technologies, Ava helps businesses elevate the customer experience across all digital channels.

 

By automating high-frequency, low-to-mid complexity interactions, companies can provide improved service while lowering costs, and enjoy increased customer retention, loyalty and spend.

 

This capable and conversational solution is what today’s customers expect. It’s what forward-thinking businesses need to deploy. And it’s what Ava delivers.

Results you can measure

35%

Cost savings, compared to traditional CX channels

90%

Accuracy achieved (near-human-level)

4 weeks

Tuning (learning) time as low as four weeks—depending on chatbot complexity

Ava Agent Assist

During an interaction with a customer, Ava puts the best answers and most relevant information at an agent’s fingertips. In doing so, the agent experiences enhanced speed, efficiency and accuracy—improving customer service and improving your bottom line.

 

By empowering agents with on-demand chatbots, companies minimize attrition and training cycles—and boost business continuity while minimizing expenses.

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Results you can measure

30-45%

Reduction in agent turnover

1-3 weeks

Faster Speed to Proficiency -Approximately

19%

Reduction in average handle time

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.