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Alorica Virtual Assistant® (AVA)

Revolutionizing CX with conversational AI for voice and digital 

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What We Do

Transforming Multichannel Conversations     
Our AI-powered, multilingual virtual assistant, driven by custom-trained LLMs, enables natural language conversations in voice and digital channels and reduces costs through containment, all while driving higher customer satisfaction. 

Why AVA? 

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Custom Digital Assistant Platform 

Tailored to your business, AVA seamlessly integrates with your processes, products, and procedures, supporting 100+ languages, adapting effortlessly to meet evolving customer demands 

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Sentiment-aware Technology 

Adapts to customer tone and friction points, delivering a more empathetic, human-like experience; handles multiple intents seamlessly with natural conversational flow 

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Multimodal UX  

Delivers seamless experiences across mobile apps, web, voice, and even metahuman avatars; API-enabled for effortless integration across all platforms 

Transformative Tech to Supercharge your CX 

Custom virtual assistants for complex and simple interactions
Provides pre-defined knowledge about products, services, subscription pricing, and more in a structured manner. 
Conversational chatbots delivering human-like experiences to perform lower-complexity tasks (e.g., order status, subscription renewals). 
Custom-trained using LLMs, providing multi-intent, human-like conversations, empowering task automation and digital self-service with easy API integration. 
Realistic, three-dimensional, synthetic modeling with advanced voice recognition, facial expressions, and body movements that can be integrated into multiple applications.
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One Solution for Every CX Challenge 

AVA adapts to your industry's unique challenges, providing personalized, AI-driven support that enhances customer satisfaction, streamlines interactions, and drives growth
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Technology and Software

Enables seamless, real-time assistance, reducing downtime with intelligent troubleshooting and proactive product insights while improving user experience across software and technology platforms

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Banking and Finance

Provides customers with clear guidance on products, personalized recommendations, and efficient issue resolution—ensuring a seamless, secure banking experience

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Retail and Consumer Packaged Goods

Elevates in-store and online customer journeys, providing immediate support and personalized assistance from product recommendations to comprehensive user guides

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Entertainment and Subscriptions

Drives engagement through personalized product support, upsell opportunities, and targeted promotional campaigns, enabling seamless interaction across channels

Results You Can Measure 

800%

Annualized ROI for a major consumer electronics manufacturer 

93.5%

Resolution of customer chatbot conversations 

40%

Decrease in password reset calls 

25%

Increase in self-service adoption 

35%

Cost savings compared to traditional CX channels 

20%

Reduction in total cost to serve

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Ready to Get Started?

Enhance self-service, digital deflection, containment, and customer satisfaction with seamless multichannel integration.  

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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