Data can provide insights into processes to transform to elevate the customer experience. Stay ahead of rising expectations with transformation strategies.
Transform pretty good, one-off interactions to insanely great, brand-loyal experiences with the right data analytics.
Our specialized CX analytics team expertly gleans multi-dimensional data for actionable insights that enhances performance, improves the customer experience, increase revenues, and drives loyalty.
annual savings from reduction of repeat callers
increase in First Contact Resolution
decrease in customer cancellations
increase in Voice of Customer score
Anticipate the customer’s next move, optimize your performance, and grow your business.
Alorica’s data scientists focus on data mining and predictive modeling to streamline processes and increase revenues, including:
savings in sales resources after deploying a Propensity to Purchase scoring model and optimal contact strategy
drop in high-risk agent churn rate, with intervention actions for those predicted as most likely to leave
profit increase on loyalty win-back program featuring a digital sales strategy using predictive analytics
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