Fraud Prevention and Detection Solutions

Protect your customers, their data and your reputation.

 

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Fraud scenarios are on the rise—and we’re rising up to meet the challenge.

As consumers increasingly seek digital and non-contact shopping options, cyberattacks, financial crimes, data breaches and identity thefts are becoming ever more present. Alorica’s focused, dedicated teams have advanced risk management skillsets and are committed to protecting consumers around the globe from complex fraud scenarios.

Reduce fraud loss and boost brand loyalty.

Protect your customers and enhance their experience with fraud detection and prevention solutions like:

  • Identity and credit monitoring
  • Account integrity and verification
  • Account takeover detection and support
  • Incident management & PR containment
  • Fraud protection, detection, research and resolution
  • Disputes and chargebacks
  • Data breach support

Proven Processes

  • Advanced hiring profiles target strong critical thinking and advanced judgement skills
  • Precision protocols, training and workflows analyze, investigate and resolve fraud
  • Tiered certification training focuses on accuracy, quality and workflow compliance
  • Continual agent development provides team members with opportunities to advance to more complex cases
  • Industry-leading fraud tools ensure compliance, and leverage information security and our Integrity Center
  • Back-office processing expertise for review, research, analysis and investigations
  • Cross-channel support for customers, including voice, email, text, chat, fax and letters

A Culture of Compliance

Our people are everything.

 

Alorica’s commitment to our team starts with always doing the right thing. We work hard to maintain a transparent, open, Speak Up! culture—and deploy third-party reporting tools for Alorica employees, applicants and contractors to use when reporting ethical and business conduct concerns.

Results You Can Measure

More than 4M fraud cases resolved annually

Saved $1.2M for a large banking client

Reduced fraud losses by 89% for a computer technology company