More than 600 million customer interactions per year
It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
More than 600 million customer interactions per year
50% of fortune 50 healthcare companies are our clients
130 locations across North America, Latin America, Europe and Asia-Pacific
We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.
Chairman & Chief Executive Officer
Executive Vice President & Chief Commercial Officer
Chief Operating Officer
Chief Transformation Officer
Chief Financial Officer
Chief Client Officer
Chief Information Officer
Chief Employee Experience and Legal Officer
President – North America & Europe
President – Asia
Interim President - Latin America & The Caribbean
President - Financial Solutions
For his entire career, Andy has been guided by a single, simple principle: make the customer experience better. Fueled by entrepreneurial passion and talent, Andy built one of the first cloud-based ‘software-as-a-service’ customer contact management applications. This platform ultimately yielded the formation of Alorica in 1999, which today is one of the largest Business Process Outsourcing (BPO) providers in the world. Staying true to his roots, Andy’s belief in developing and utilizing technology to improve the customer experience has resulted in Alorica being lauded as one of the most innovative and forward-thinking companies in the industry.
Alorica is the recipient of numerous awards and accolades, including the Deloitte Technology Fast 50 Award, placement on Software Magazine’s annual list of the 500 largest software and service suppliers, and multiple CRM Excellence Awards from Customer Interaction Solutions Magazine. Andy was a recipient of the 2010 Ernst & Young Entrepreneur of the Year Award in the Financial and Business Services category.
Andy has served as an executive at Advanced Membrane Technology, CTX Data Services and Gateway. He holds a Bachelor’s degree in Business Finance from the University of Southern California.
Chris is tasked with increasing the visibility and brand awareness of Alorica, while overseeing the development of new clients and revenue growth.
20+ year veteran of the outsourcing industry, with executive leadership experience across sales, client solutions, marketing, and operations, implementing some of the most successful and unique sales strategies in the BPO industry. Prior to joining Alorica, Chris was part of the leadership team at APAC Customer Services, where he led the company’s sales efforts as Senior Vice President of Sales.
He began his career in the telecommunications industry at MCI Communications, and earned a Bachelor of Arts in American Studies from St. John Fisher College in Pittsford, NY.
Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences.
At Alorica, Greg oversees all functions in the following areas: Operations, Client Solutions, Global Business Services and Marketing Communications. In addition to overseeing daily operations, he is responsible for maintaining and enhancing alignment across each department.
Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing.
Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.
Bhaskar is a seasoned, results-oriented executive with extensive leadership, board & investor relations, communication, change management and business development skills. At Alorica, Bhaskar’s focus is on the creation and delivery of a digital-forward platform utilizing intelligent automation, emerging technologies and process optimization to drive a trifecta for clients: one, significant enhancement in efficiency and productivity; two, cost reduction; three, a compelling customer experience.
Bhaskar brings more than 30 years of experience at global multi-national companies, including Citibank-Citicorp, Merrill Lynch, MphasiS Corp. and e4e Inc. He has worked in international private banking, asset management & capital markets, internet technologies & electronic distribution platforms, information technology & business process outsourcing, as well as in private equity & venture capital industries. Bhaskar’s career has also incorporated multi-cultural living and work experiences spanning the US, Europe, the Middle East, Asia and Latin America.
Bhaskar has sat on the boards of MphasiS, e4e, APAC Customer Service, ScioInspire and Semantifi, among several others. He received his Bachelor of Science in chemistry & math from Fergusson College, and his MBA in marketing from the Symbiosis Institute of Business Management. He lives with his wife, Smita and daughter, Kyra in New York City.
KJ brings to the table more than two decades of demonstrated expertise in finance, technology and operations. As a member of the company’s executive leadership team, KJ leads global corporate finance at Alorica.
KJ hails from the Netherlands, and worked in Europe and Asia before coming to the U.S. This gives her a unique perspective and ability to build and lead diverse teams while working effectively across very different cultures. KJ comes to Alorica with more than 20 years of demonstrated experience in numerous industries—including Telecommunications, Logistics, Information Technology and Manufacturing—having served as CFO and COO for both public and large-scale private organizations.
Prior to joining Alorica, KJ was COO and President at Scientific Games, where she oversaw P&L for two divisions that accounted for approximately $2.4 billion. Previously, she served as CFO and Executive Vice President at EPIQ Systems, where she managed all areas concerning international corporate finance.
KJ received her bachelor of specialized studies from Ohio University, and her MBA from Columbia University.
As Chief Client Officer for Alorica, Shawn oversees all client-facing initiatives—focusing on acquisition, retention and lifetime value. With more than 30 years of telecommunications industry experience, Shawn possesses the leadership acumen, skills and uncompromising integrity required to successfully lead an organization in a highly competitive and ever-changing market landscape.
Shawn has extensive and diverse experience managing acquisitions, start-up, turnaround and growth operations both domestically and internationally—with proven profit and loss management success. Equally important, he has consistently demonstrated the unique ability to recruit talented people and develop highly effective leaders.
Prior to joining Alorica, Shawn held various senior leadership roles at Verizon, where assigned projects increased in scope and scale during his tenure. Shawn ran Verizon’s Strategic Partnership Channel, overseeing all in-house and external partnerships pertaining to outsourcing.
Additionally, Shawn oversaw the launch of a dedicated national call center for Verizon to support the FCC-mandated Local Number Portability initiative; launched in a highly-regulated government environment, the initiative was lauded as a great success and continues to be recognized as an industry benchmark accomplishment.
Previously, Shawn served as Chief Operations Officer for Ryla, prior to Alorica’s acquisition of the company.
Shawn holds a Bachelor’s degree in Business Management and Administration from Albion College.
An inductee of the CIO Hall of Fame, Steve’s leadership in the field of information technology is recognized worldwide, and he brings decades of experience in IT strategy, digital transformation, cloud computing and cybersecurity to the table. At Alorica, Steve’s focus is on prioritizing our business needs from an IT perspective and enhancing operational excellence throughout the organization.
Prior to joining Alorica, Steve led IT for large and complex technology-driven enterprises; most recently, he served as CIO of Avnet, a $17B Fortune 500 global company—and one of the world’s largest distributors of electronic components and computer products. Previously, Steve was CIO at Memec and Gateway Computers, and served as Chairman of the Board of the Arizona Technology Council. Since 2012, Steve has served as Chairman of the Board of Wick Communications, a news and specialty publications company.
Steve holds a Bachelor of Science degree in Electronic Engineering from the University of Essex, and a post-graduate diploma in Management Studies from the University of West London. He is also a Fellow of the Institution of Engineering and Technology.
Tania is a seasoned corporate attorney and executive leader with more than 20 years of experience at growing multi-national private and public companies. In her role as Chief Legal Officer, Tania is responsible for all international legal, compliance and corporate security matters. As Chief Employee Experience Officer, Tania oversees the global Human Resource Team, and is focused on crafting an engaging and inspiring workplace environment for all Alorica team members. Tania also serves as the Company’s Secretary to the Board of Directors.
Prior to Alorica, Tania was Chief Legal Officer for Advantage Solutions (previously Advantage Sales & Marketing), where she spent 16 years overseeing legal management and negotiation of mergers and acquisitions, strategic joint ventures, investment transactions and complex litigation.
Tania is a member of the American Bar Association, California State Bar Association, Orange County Bar Association and Association of Corporate Counsel.
With nearly 30 years of experience in strategic direction and daily processes, Colleen is President of North America and Europe for Alorica. In this role, she is responsible for employees and sites across the region, while managing operations to best serve the company's clients.
Colleen is the embodiment of Alorica’s promise of Passion, Performance and Possibilities. She began her career on the frontlines, taking calls as an agent—and has worked her way up ever since.
Previously, Colleen served as Senior Vice President of Operations at Alorica. Under her leadership, Alorica achieved year-over-year growth, diversified its lines of business within targeted accounts and improved the new-client implementation process. Colleen has also been an outspoken supporter of the need to champion, support and promote women internally at Alorica.
Prior to joining Alorica, Colleen was Vice President of Call Center Solutions at Harte-Hanks, and worked in a variety of roles including Client Services, New Logo Sales and Training for ACS, Teleperformance and Aegis. She successfully transformed contact center programs, centers and regions—all to deliver on expectations and position her clients with competitive advantages.
Colleen is also an influential leader on the Customer Contact Week Advisory Board.
Bong Borja is the President of the Asia region for Alorica. Under Bong’s leadership, the Asia teams provide distinct capabilities to offer low-cost, high quality solutions to clients across the globe.
Prior to this role, Mr. Borja was President of the Philippines and Australia for Expert Global Solutions, Inc. (EGS) for four years prior to EGS’ acquisition by Alorica in June 2016. Before joining EGS in 2012, he spent 12 years as President of Aegis People Support Philippines, a start-up company that he helped grow to more than 13,000 employees.
Often credited as the “man behind the success of the call center and BPO industry” in the country, Mr. Borja is one of the founders and former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), formerly the Business Processing Association of the Philippines (BPA/P). His opinions and contributions are highly valued by government and industry officials in the formulation of legislations and policies that govern the country's Information and Communications Technology (ICT) and BPO industry.
Mr. Borja obtained his Bachelor of Science degree at the De La Salle University and Masters of Science in Economics units from the De La Salle Graduate School of Business and Economics.
Jose Urizar is the Interim President of Alorica’s Latin America and Caribbean Operations. Previously, he was the Divisional Vice President of the region. Jose has been with the company since 2014, helping to lead Alorica’s growing business in the region.
In his role, Jose provides operational oversight over all regional locations, and is also responsible for CRM services with clients in the telecommunications, utility and retail verticals. Jose has work experience in the areas of strategic planning, process optimization, B2B and retail sales as well as pricing analytics. Additionally, he holds an MBA from INCAE Business School and has lived and worked in Guatemala, Australia and New Zealand.
Jay takes the helm at Alorica Financial Solutions with more than 20 years of experience in the credit and collections BPO industry. In this executive leadership role, Jay will lead the global strategy for development of services, client satisfaction and revenue growth.
Most recently, Jay served as President, North America Operations at Expert Global Solutions, Inc., where he played a pivotal role in building partnerships and developing creative solutions to drive client performance, operational efficiency and promote continuous improvement.
Prior to EGS, Jay was Senior Vice President, Outsource Operations, for NCO Financial Systems, Inc. (an EGS company). In this capacity, he served as co-head for EGS’ Accounts Receivable Management business and was responsible for all First-Party and Third-Party Credit and Collections Operations in the U.S., Canada, the Caribbean, Panama and the Philippines.
During the late nineties and early two-thousands, Jay spent the formative years of his career working in credit lending and outsourced First-Party collections, which at that time was a nascent industry offering.
Jay holds a bachelor’s degree with distinction in business and economics, with a concentration in accounting, from Virginia Military Institute.