More than 600 million customer interactions per year
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
The 411. The specs. The deets. Uncover what we’re all about.
More than 600 million customer interactions per year
50% of fortune 50 healthcare companies are our clients
We serve more than 400 healthcare clients
150 locations across North America, Latin America, Europe, China, Philippines & Australia
We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.
Get to know the men and women who blaze new trails for us every day—and who look dang good doing it.
Chairman & Chief Executive Officer
Executive Vice President & Chief Operating Officer
Executive Vice President & Chief Commercial Officer
Executive Vice President & Chief Client Officer
Executive Vice President & Chief Financial Officer
President – Asia
Chief Human Resources Officer
Chief Legal Officer & Chief Compliance Officer
Senior Vice President of Global Services
Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.
For his entire career, Andy has been guided by a single, simple principle: make the customer experience better. Fueled by entrepreneurial passion and talent, Andy built one of the first cloud-based ‘software-as-a-service’ customer contact management applications. This platform ultimately yielded the formation of Alorica in 1999, which today is one of the largest Business Process Outsourcing (BPO) providers in the world. Staying true to his roots, Andy’s belief in developing and utilizing technology to improve the customer experience has resulted in Alorica being lauded as one of the most innovative and forward-thinking companies in the industry.
Alorica is the recipient of numerous awards and accolades, including the Deloitte Technology Fast 50 Award, placement on Software Magazine’s annual list of the 500 largest software and service suppliers, and multiple CRM Excellence Awards from Customer Interaction Solutions Magazine. Andy was a recipient of the 2010 Ernst & Young Entrepreneur of the Year Award in the Financial and Business Services category.
Andy has served as an executive at Advanced Membrane Technology, CTX Data Services and Gateway. He holds a Bachelor’s degree in Business Finance from the University of Southern California.
Art is responsible for leading all domestic and international operations, and ensuring that we deliver insanely great experiences to customers. Art has a unique ability to manage and nurture clients while focusing on their growth and profitability, skills that are in no small part thanks to an accomplished, 25-year career in the outsourcing industry.
Prior to Alorica, Art served as interim CEO and Senior Vice President of Operations at APAC, where he oversaw a tenfold increase in the valuation of the company. Art was also a Regional Vice President for ACS, Inc., where he managed operations in five countries and was recognized for consistent achievements in client satisfaction, people development and financial delivery excellence during his four-year tenure. Before ACS, Art was the Senior Vice President of Operations for Aegis Communications, where his responsibilities included oversight of 12 domestic and international call centers.
Chris is tasked with increasing the visibility and brand awareness of Alorica, while overseeing the development of new clients and revenue growth.
Chris is a 17-year veteran of the outsourcing industry, with executive management experience in both sales and operations. Prior to joining Alorica, Chris was part of the leadership team at APAC Customer Services, where he led the company’s sales efforts as Senior Vice President of Sales. He began his career in the telecommunications industry at MCI Communications, and earned a BA in American Studies from St. John Fisher College in Pittsford, NY.
Greg oversees all client-facing initiatives, focusing on acquisition, retention and lifetime value. An industry veteran, Greg brings over 25 years of business and sales leadership experience and has overseen go-to-market strategies for multi-billion dollar companies.
With a successful record in leading sales programs on a global scale, Greg brings a keen sense of strategic planning, revenue growth and client relationship management to Alorica. His combination of industry expertise, leadership development and understanding of client requirements helps drive the company’s success and enhances its position as a leader in the BPO industry.
Previously, Greg has served as EVP, Sales and Marketing at TeleTech Holdings, Inc., a leading global BPO company. His responsibilities included the management of all sales and marketing initiatives and activities. Greg was instrumental in increasing revenue from $800 million to $1.4 billion and maintaining a client base of Fortune 100 companies while also obtaining new logo wins within the Fortune 500. He also served as EVP of Sales at Stream Global Services, Inc., where he was responsible for global sales functions and assisted in growing revenue by 15 percent per year. Greg has also held senior level management positions at TeaLeaf Technology, Inc., and had a 20-year career with AT&T Technologies, Inc.
Greg earned an executive master of business administration (MBA) from University of San Francisco, as well as a bachelor’s of science degree in business administration from Whittier College.
James brings to Alorica more than 30 years of financial and business experience in privately held companies, Fortune 500 public companies, multi-nationals, start-ups, turnarounds and leveraged companies.
Hailing from South Africa, James graduated from the University of Cape Town. Prior to joining Alorica, he held positions as Executive Vice President and Chief Financial Officer at Vanguard Logistics Services, Vice President and Corporate Controller at BAX Global, Director Internal Audit at The Brink's Company and Senior Manager at Deloitte and Touche.
James is a Certified Public Accountant and a Chartered Global Management Accountant.
Bong Borja is the President of the Asia region for Alorica, comprising more than 35,700 people in the Philippines, as well as delivery centers in Australia and China, for a total of 24 sites. Under Bong’s leadership, the Asia teams provide distinct capabilities to offer low-cost, high quality solutions to clients across the globe.
Prior to this role, Mr. Borja was President of the Philippines and Australia for Expert Global Solutions, Inc. (EGS) for four years prior to EGS’ acquisition by Alorica in June 2016. Before joining EGS in 2012, he spent 12 years as President of Aegis People Support Philippines, a start-up company that he helped grow to more than 13,000 employees.
Often credited as the “man behind the success of the call center and BPO industry” in the country, Mr. Borja is one of the founders and former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), formerly the Business Processing Association of the Philippines (BPA/P). His opinions and contributions are highly valued by government and industry officials in the formulation of legislations and policies that govern the country's Information and Communications Technology (ICT) and BPO industry.
Mr. Borja obtained his Bachelor of Science degree at the De La Salle University and Masters of Science in Economics units from the De La Salle Graduate School of Business and Economics.
Mike lives by the mantra that it’s all about the results—and to that end, has spent his career partnering and developing top-notch executive leadership.
Mike has years of proven experience tying HR objectives to business results by delivering programs designed to enhance productivity and improve management capability.
Line management experience in sales support, services and delivery functions within the technology sector have primed Mike for his responsibilities at Alorica. Prior to joining the company, Mike served as SVP HR at EGS prior to joining Alorica, with HR leadership roles at Oracle, Sun Microsystems, StorageTek and Xerox Corporation.
Tania is a seasoned corporate attorney and executive leader with more than 20 years’ experience at growing, multi-national companies. At Alorica, Tania is responsible for all global legal and compliance based matters, corporate security, and serves as the Company’s Secretary to the Board of Directors.
Prior to Alorica, Tania was Chief Legal Officer, Chief Compliance Officer and Corporate Secretary for Advantage Solutions (previously Advantage Sales & Marketing), where she spent 15 years overseeing legal strategy, management and negotiation of mergers and acquisitions, joint ventures, investment transactions, compliance and complex litigation. In addition to her years of service as a legal advisor, Tania served in various operational capacities and as a Director on international boards for Advantage Solutions and VOSS water.
Tania is a member of the American Bar Association, California State Bar Association, Orange County Bar Association and Association of Corporate Counsel.
Jeff brings to Alorica several decades’ worth experience in operations and management. He spent the previous 17 years at Ingram Micro, where he was Vice President of Global Shared Services, overseeing 4,000 agents operating in centers across the Philippines, Bulgaria and Costa Rica. Jeff’s sweet spot is in harmonization and optimization, and under his leadership, many daily activities at the centers became automated, greatly enhancing operational efficiencies.
Prior to Ingram Micro, Jeff served as Chief Operating Officer of Mi Pueblo Foods, a Northern California-based grocery chain with 22 locations and approximately $375M in revenue. He holds a Bachelor’s degree in business administration and an MBA in operations and production management and—most importantly—Jeff is a Six Sigma Master Black Belt.
“Know your customer” has been a retail rallying cry for the past…
Irvine, California-based Alorica Inc. is creating 420 jobs in northeast Houston after closing an acquisition of Plano, Texas-based Expert Global Solutions last year. The jobs are being created at an EGS location at 3200 FM 1960 Road West in Humble. The location already employs 960 people, and 85 of the new 420 positions have been filled.