Who is Alorica?

It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.


Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.


We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 120 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.


More than 600 million customer interactions per year


50% of fortune 50 healthcare companies are our clients


120 locations across North America, Latin America, Europe and Asia-Pacific

We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.


Here’s a selection of recent awards:

  • 2019 CCW Excellence Awards “BPO of the Year” winner
  • CRM Magazine’s 2019 CRM Service Awards Winner for Best Contact Center Outsourcing
  • Two Gold 2019 Asia-Pacific Stevie Awards for Employee Experience Excellence (Innovation in Human Resources Management, Planning & Practice; Innovative Use of Technology in Human Resources)
  • Three 2019 Sales & Customer Service Stevie Awards for Consulting Practice of the Year (Gold), Training Practice of the Year (Silver) and Outsourcing Provider of the Year (Bronze)

Visit our Awards & Recognition page to view more!




Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.


Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.




Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 14 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.


Powered by personality.

Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

Yesterday at our Saraland, AL location, we had not one, not two, but 53 new hires join the team! WOW! Welcome to the #Alorica family!
Last week, our Greensboro, NC location participated in the community Trunk or Treat event by giving out candy, playing games, and having a great time all around! #alorica
Did you hear? We’re looking to hire 25,000+ customer experience associates! Visit jobs.alorica.com to get started, and be part of the next generation of insanely great Aloricans! #AloricaGlobalRecruitingDay
This week, we’re proud to be at the NMSDC Conference and Business Opportunity Exchange (hosted by @nmsdchq) with other minority-owned businesses to help celebrate diversity at top multinational companies. #NMSDC #NMSDConference
Ready to join Team Alorica? Our first Global Recruiting Day is Wednesday, October 16! Find out what we have in store and become part of the next generation of Aloricans. Read more at: http://bit.ly/2ONAMpM #AloricaGlobalRecruitingDay
Get to know the #AloricasCoreValues, and explore how they keep us forward-thinking and focused! #BeAwesome
Today our corporate office says goodbye to the place we’ve called home for the past 7 years. Next week starts a new adventure in a new location. Goodbye Park Plaza, and hello California Avenue! #alorica
Let’s cut through the tech jargon, shall we? Explore our infographic, get to know Otto the Discovery Bot and uncover all the ways Alorica simplifies Intelligent Automation! Read more at: http://bit.ly/2ARvGAA #robotstotherescue
All this week, we’re celebrating our amazing customers worldwide—and the incredible team members who support them day in and day out! #CustomerServiceWeek #Alorica
Congratulations to our Alorica family in Guatemala for winning the “Contact Center & BPO Sector” category at the prestigious 2019 National Export Awards.
Interested in learning more about Alorica’s nearshore options to expand your business? Find out at: http://bit.ly/2w2stP4
It’s here! #GameChanger Nominations are NOW OPEN! Head on over to Engage or pick up a form at your site to nominate the Game Changer in your #Alorica family!
Over the weekend, the entire Alorica Metrosite community came together in the Philippines for FamBAM Day, an event that brings together our team members and their families for a day of fun! #Alorica

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