Who is Alorica?

It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.

 

We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 120 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.

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More than 600 million customer interactions per year

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50% of fortune 50 healthcare companies are our clients

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120 locations across North America, Latin America, Europe and Asia-Pacific

We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

 

Here’s a selection of recent awards:

  • 2019 CCW Excellence Awards “BPO of the Year” winner
  • CRM Magazine’s 2019 CRM Service Awards Winner for Best Contact Center Outsourcing
  • Two Gold 2019 Asia-Pacific Stevie Awards for Employee Experience Excellence (Innovation in Human Resources Management, Planning & Practice; Innovative Use of Technology in Human Resources)
  • Three 2019 Sales & Customer Service Stevie Awards for Consulting Practice of the Year (Gold), Training Practice of the Year (Silver) and Outsourcing Provider of the Year (Bronze)

Visit our Awards & Recognition page to view more!

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Passion

Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.

Performance

Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.

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Possibilities

Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 14 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.

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Powered by personality.

Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

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Or as we say in English, #HappyChineseNewYear! Here’s to the Year of the Rat! #alorica
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Get you a bear who can do it all! #dollypartonchallenge
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Thank you Congresswoman Carol Miller for visiting our Bluefield, WV site! We appreciate your support in continuing to create jobs, innovation and entrepreneurship in the community. Read more about her visit at: http://bit.ly/2NPA2Pk
#alorica
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Yorlenys Macias, Onboarding Specialist for Alorica Panama, has had quite the decade! Starting as an agent in 2009, she was named Agent of the Year one year later—and went on to assume roles in Quality Assurance and Training before being promoted to her current position in 2018. Discover that while every day may not be good, there is something good in every day—and how keeping that outlook can make all the difference! Read more at: http://bit.ly/2Rf71id #alorica #aloricainaction
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Today, we celebrate a man who dreamed of a better world. Happy #MartinLutherKingJrDay! #alorica
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We're wearing our orange & blue while celebrating all over the world for #GlobalBrandDay!
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The Holidays are so last year—NOW we get to party in style, and celebrate our culture and the INSANELY GREAT people that make up #Alorica! Check back later for photos from our #GlobalBrandDay!
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This is a perfect way to kick off the new year!
#Repost from @aloricamexico
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We're begining this year with the right food and a delicious rosca de reyes here at #Puebla, feliz día de reyes to everyone!
#AloricaPuebla #CoolCenter #DiaDeReyes #Puebla
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During this past holiday season, Making Lives Better with Alorica (MLBA) crushed its annual Angel Program! MLBA’s nearly 100 chapters worldwide collected and donated more than 43,000 gifts to other local nonprofits like schools and shelter #MLBAlorica @mlbalorica
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Over the past year, credit card loans have increased by 5%—and total balances have nearly DOUBLED since 2015. The market is due for a dip, but that doesn’t mean you have to worry. Click to learn how #Alorica helps companies ramp their facilities and workforce during a downturn. Read more at: http://bit.ly/36vkCHB
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Happy 2020 to everyone around the world, and cheers to yet another ‘Roaring 20s’! #happynewyear #alorica

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