Who is Alorica?

It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.

 

Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.

 

We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 120 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.

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More than 600 million customer interactions per year

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50% of fortune 50 healthcare companies are our clients

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120 locations across North America, Latin America, Europe and Asia-Pacific

We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

 

Here’s a selection of recent awards:

  • 2019 CCW Excellence Awards “BPO of the Year” winner
  • CRM Magazine’s 2019 CRM Service Awards Winner for Best Contact Center Outsourcing
  • Two Gold 2019 Asia-Pacific Stevie Awards for Employee Experience Excellence (Innovation in Human Resources Management, Planning & Practice; Innovative Use of Technology in Human Resources)
  • Three 2019 Sales & Customer Service Stevie Awards for Consulting Practice of the Year (Gold), Training Practice of the Year (Silver) and Outsourcing Provider of the Year (Bronze)

Visit our Awards & Recognition page to view more!

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Passion

Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.

Performance

Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.

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Possibilities

Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 14 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.

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Powered by personality.

Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

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Even though it’s tomorrow, we celebrated Joyce Lee (our Chief Culture Officer and President of @mlbalorica) for her birthday today. Happy birthday Joyce!
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We’re celebrating in a big way! For each referral of yours that we hire, you’ll earn awesome rewards—it’s just our way of saying thank you for helping to usher in the next generation of Aloricans! #alorica #itpaystorefer
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Today at our site in North Charleston, SC, it's Taco Tuesday! #Alorica
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September 19 is Global Referral Day—which makes it a PERFECT time to remind you that for each referral of yours that we hire, you’ll earn awesome rewards! It’s just our way of saying thank you for helping to usher in the next generation of Aloricans! #alorica #itpaystorefer
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#Alorica is spearheading impact sourcing initiatives in Latin America—offering training and support to those in disadvantaged communities, without expecting those individuals to even work for the company. Read more at: http://bit.ly/2kF5Uea
#domoregood
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Earlier this week, our Miami Lakes location welcomed some folks from Cutler Bay to ensure that they had coverage for a client. We love when sites comes together to help each other out, truly showcasing #AloricasCoreValues!
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You think that YOU had a busy summer? At our site in Tulsa, they spent their summer vacation by: - Celebrating #AloricaTurns20
- Kept their managers cool with a little fundraising for @mlbalorica
- Held their annual Carnival with games, prizes, and food
- Welcoming their new site director with an open house Meet & Greet
- Soaking their supervisors to raise more funds for @MLBAlorica

Boy, did they keep busy!
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The second round of our Bid 2 Dress volunteers came through today! The winning bids on them will benefit Families Forward for #mlbalorica! @mlbalorica
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#DidYouKnow increasing speed-to-proficiency drives up customer satisfaction and the customer experience while enhancing the ROI and profitability of your programs? Learn more by checking out our eBook and discover how to establish an operations framework that helps build agent confidence and engagement at: http://bit.ly/2Gtoakp
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We’re so proud that the Irvine office raised $1988 for Bid 2 Dress, benefiting Families Forward for #mlbalorica! People were able to bid on making their co-workers dress up in an outfit of their choice and today was dress up day! Thanks to all who donated and participated! @mlbalorica (Joyce Lee clearly enjoyed the costumes, as you can see from the last photo)
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#Didyouknow that with Intelligent Automation, #Alorica can help automate business processes in 4-8 weeks—and you can realize ROI in as little as 3 months? Thanks to RDA and RPA, agents solve customer inquiries faster—and help make more lives better. Learn more about Intelligent Automation and its benefits for your people in our infographic at http://bit.ly/2JcAAuq
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Our Social Media Manager, Jeff, is showing off his favorite of #AloricasCoreValues by rocking his Alorica shoes! Which Core Value do they represent, you ask? None other than BE BOLD!
Be sure to post your photo or video showing off one of Core Values in action and post it to your site’s Facebook page by August 22!

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