Who is Alorica?

It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.

 

Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.

 

We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 120 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.

image

More than 600 million customer interactions per year

image

50% of fortune 50 healthcare companies are our clients

image

120 locations across North America, Latin America, Europe and Asia-Pacific

We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

 

Here’s a selection of recent awards:

  • 2019 CCW Excellence Awards “BPO of the Year” winner
  • CRM Magazine’s 2019 CRM Service Awards Winner for Best Contact Center Outsourcing
  • Two Gold 2019 Asia-Pacific Stevie Awards for Employee Experience Excellence (Innovation in Human Resources Management, Planning & Practice; Innovative Use of Technology in Human Resources)
  • Three 2019 Sales & Customer Service Stevie Awards for Consulting Practice of the Year (Gold), Training Practice of the Year (Silver) and Outsourcing Provider of the Year (Bronze)
  • 2019 American Business Awards Bronze Winner in the “Minority-Owned Business” category
  • IAOP’s 2019 Best of Global Outsourcing 100 (Fifth Consecutive Year)
  • Secured spot on HFS Research’s Front Office Customer Engagement Operations Services Top 10 list
  • Two Business Intelligence Group Awards for Outsource Partner of the Year and Consultant of the Year
  • Mogul 2018 honoree in Top 1,000 Companies with the Strongest Female Leaders
  • Listed on Inc. 5000 Fastest-Growing Private Companies (#1684)
  • 2018 CCW Excellence Award’s “Best Training & Development Program” winner
  • 2018 AT&T Supplier Award recipient for high performance and excellent service to AT&T affiliates in 2017
  • Recognized as an “Industry Leader” by Everest Group in the 2018 PEAK Matrix™ for Contact Center Outsourcing (COO)
  • Named “Best Company for Women” and “Best Place to Work” on Comparably’s 2017 lists

image

image

Passion

Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.

Performance

Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.

image

image

Possibilities

Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 14 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.

image

Powered by personality.

Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.