Who is Alorica?

It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.

Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.

We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.

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More than 600 million customer interactions per year

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50% of fortune 50 healthcare companies are our clients

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We serve more than 400 healthcare clients

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150 locations across North America, Latin America, Europe, China, Philippines & Australia

Passion

Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.

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Performance

Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.

Possibilities

Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 16 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.

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We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

Here’s a selection of recent awards:

  • Named in the Leader category of IAOP’s 2017 Global Outsourcing 100 List
  • Recognized in “Leader” category on Gartner’s 2016 Magic Quadrant Report
  • Recognized as an “Industry Leader” by Everest Group in the 2017 PEAK Matrix for Healthcare Contact Center Outsourcing
  • Highlighted as a “Leader” in NelsonHall’s 2016 Customer Management Services NEAT Report
  • Named “Execution Powerhouse” in HfS Research 2016 Blueprint for “responding to client demand for scale by rapidly adding capabilities with a solid talent strategy”
  • Recognized as a 2016 “Industry Leader” and “Star Performer” by Everest Group in PEAK Matrix Assessment
  • Won Victory Media’s 2015 and 2016 “Military Friendly Employer” for our AloriCares veterans initiative

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.

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Meet our top brass.

Get to know the men and women who blaze new trails for us every day—and who look dang good doing it.

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Andy Lee

Chairman & Chief Executive Officer

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Art DiBari

Executive Vice President & Chief Operating Officer

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Chris Crowley

Executive Vice President & Chief Commercial Officer

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Greg Hopkins

Executive Vice President & Chief Client Officer

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James Molloy

Executive Vice President & Chief Financial Officer

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Rainerio “Bong” Borja

President – Asia

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Mike Bugaj

Chief Human Resources Officer

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Jonathan Merrell

Chief Information Officer

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Tania King

Chief Legal Officer & Chief Compliance Officer

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Jeffrey Aldaz

Senior Vice President of Global Services

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Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

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