Who is Alorica?

It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.

 

We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 120 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.

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More than 600 million customer interactions per year

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50% of fortune 50 healthcare companies are our clients

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120 locations across North America, Latin America, Europe and Asia-Pacific

We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

 

Here’s a selection of recent awards:

  • 2019 CCW Excellence Awards “BPO of the Year” winner
  • CRM Magazine’s 2019 CRM Service Awards Winner for Best Contact Center Outsourcing
  • Two Gold 2019 Asia-Pacific Stevie Awards for Employee Experience Excellence (Innovation in Human Resources Management, Planning & Practice; Innovative Use of Technology in Human Resources)
  • Three 2019 Sales & Customer Service Stevie Awards for Consulting Practice of the Year (Gold), Training Practice of the Year (Silver) and Outsourcing Provider of the Year (Bronze)

Visit our Awards & Recognition page to view more!

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Passion

Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.

Performance

Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.

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Possibilities

Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 14 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.

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Powered by personality.

Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

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The good news keeps coming and this time, it’s our Clovis and India sites that are shattering the status quo! The teams shifted into overdrive to move as many employees as possible to a work-at-home environment. Leadership, Operations/Team Managers and IT Specialists joined together to ensure computers were work-at-home ready, and by working around the clock, Clovis transitioned more than 250 Aloricans to work-at-home and India migrated 235! Thank you for thinking outside of the box, Team Clovis and Team India! #alorica
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Another day, another story filled with passion, performance and what one might have thought IMPOSSIBLE! Get this—the entire Austin site has converted to a Work-at-Home environment! Starting last Sunday, Sr. Site Director Tony Piñon, his management team and the client were on-site getting systems ready. The team then spent all of Monday and Tuesday deploying the 450 production, ABAY and support staff into the at-home environment. Tony shared that the tremendous achievement wouldn’t have been possible without everyone rising to the occasion—including the entire Austin management team, all the incredible agents, corporate partners and executive leadership. But truly—Tony’s efforts were a cut above. Everyone shared that none of this could have happened without his tireless determination and attention to detail. Way to go, Tony—and way to crush it, Austin! #alorica
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More good news for you today—this time from our Honduras site! As they were just starting to celebrate a partnership with a brand-new client, the sudden outbreak of COVID-19 threatened to bring business to a halt. But—our team snapped into action and immediately started testing remote access by sending an agent home to log-in. When that worked, they mobilized a few more agents, and once they were confident in the solution, they contacted the client to share the good news. The client was incredibly impressed with their proactive resolution, and together they put the rest of the pieces into place. Site leadership determined which agents in the site met the requirements to work from home, launched training for the eligible employees (two weeks early, in fact!), and transitioned 50 employees to Work-from-Home. What an insanely great accomplishment! Thank you, Team Honduras! #alorica
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The past few weeks have been tough. While we find ourselves navigating the impacts of the COVID-19 pandemic on our daily lives, our communities and our business, I’m in awe of how in times of difficulty, the human spirit shines bright. This spirit is something we will want to bring forward with us and not lose when we get to the other side.
I am so proud of our organization. In the face of what is, I hope, a once-in-a-lifetime challenge of epic portions, you have stayed calm and thoughtful. You’ve demonstrated compassion and teamwork. Sacrificed time with family and loved ones to take care of each other. You continue to provide essential support on behalf of our clients (access to health care, groceries and food deliveries, financial services, etc.) especially in this time of need.
When you break down what we are doing together, you realize we are making the impossible, possible. We are quickly moving thousands of you to be able to work from home, while keeping those at our sites safe and healthy. And we’re making it all happen in a period of days and weeks, rather than years.
With that, I humbly say THANK YOU. I’m truly grateful for each and every one of you – for being patient, flexible and understanding. As we work together to solve one of the most complex and challenging events that our company, our industry and the world has ever faced, your sacrifices have not gone unnoticed.
Please keep taking care of your health, your family and loved ones and again, thank you for all that you have done and continue to do.
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While we continue to get team members set up to work from home, we have an incredible story to share from our Newport News site! After quickly surveying their entire team to confirm who meets the technology requirements to work remotely, site leaders made it happen in record time—and transitioned more than 120 employees in just a couple days! And they’re not stopping there—400 more employees are expecting to start working at home by the end of this week. Way to go, Newport News! #alorica
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At #Alorica, we’re committed to making lives better—and in that spirit, we’re helping provide jobs during this time of insecurity and doubt. We have thousands of Work-at-Home opportunities available immediately—to learn more and apply, visit www.AloricaAtHome.com!
#coronavirushiring #nowhiring
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As a global company, we are all experiencing the impact of COVID-19 in one way or another. We will keep updating you as we adjust to the rapid changes, but this note in the meantime is simply to say thank you.
The work we do is more urgent and meaningful now than ever before. We are servicing accounts that meet essential needs during this time—in healthcare (ensuring people have access to medical attention), food and supplies (online grocery and delivery services), telecommunications (keeping people in touch with loved ones), as well as transportation, banking/credit cards and logistics—just to name a few.
Your work truly matters—and you matter to us. You’re looking after others’ needs, but we promise to keep doing our best to look after you. We have a global team of leaders who are working around the clock to ensure your health and safety at work. In addition to the heightened cleaning protocols and security measures, we are aggressively looking into work-at-home and social distancing options wherever and however possible. As you can imagine, every site, community and country we operate in is experiencing unique challenges—and we are giving it our all during these unprecedented times to come up with the right solutions as quickly as possible to make sure you are okay.
We know times are tough right now. But together we are tougher—and we will get through this!
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The COVID-19 pandemic is forcing all of us to accept some "new normals" - among them being the way we greet one another. While handshakes and hugs are the standard, it's important that we refrain from these for now in order to slow the spread of the virus. Here are some alternatives* to consider:
- the "wave"
- the "Spock"
- the "peace"
- the "nod"
- the "Fonz" *Please note: The moving mannequins in the boomerangs shown were not placed according to social distancing rules. Please make sure to maintain your distance when greeting each other!
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As we learn every hour about more closures—schools, events, restaurants and even public transportation across the globe, I am sure many of you want to know what this means for businesses like Alorica. We want you informed on the actions we are taking to keep us all safe while things continue to evolve.

We are committed to serving our clients even more so during these challenging times. I know many of you are concerned that we might be closing our offices too. Currently, the BPO industry is navigating unprecedented situations and while many of our locations are exempt from enhanced quarantines, our Manila sites are being encouraged by the local government to work from home and provide flexible work conditions. Like most of our industry peers in Manila, we are shifting to reduced office presence and at the same time, we are aggressively exploring work at home options wherever possible. Many of you participated in our survey to see if you had the technology and home environment to support this. We are working actively with our clients to see which programs can support remote work.

For the offices that remain open, our top priority is your safety and well-being. We are continuing to follow our enhanced cleaning protocols, focusing on high-traffic areas, which includes housekeeping disinfecting high-touch areas (elevator buttons, door handles, etc.) every 30 minutes as well as using specialized cleaning products to keep us all safe. In addition, we are adjusting workstations to provide more distance wherever possible to have employees avoid sitting in adjacent seats.

Stay tuned as we continue to update you as we learn of new developments and come up with the best solutions we can during these uncertain times. Your regional leaders will be keeping you up to date on the latest as well as messages like these. Thank you for your commitment, understanding and patience as we carry on together.
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We care about our employees and communities—so here are some helpful tips to protect yourself and your family. Please visit www.who.int for up-to-date information and tips. Stay safe and healthy! #alorica
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Today, we cheer on all the amazing women of the world! #EachForEqual #InternationalWomensDay

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