Who is Alorica?

It’s pretty simple, really. We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.


Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Take a Closer Look.

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.


We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 130 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

Alorica at-a-Glance

The 411. The specs. The deets. Uncover what we’re all about.


More than 600 million customer interactions per year


50% of fortune 50 healthcare companies are our clients


130 locations across North America, Latin America, Europe and Asia-Pacific


Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently, and the audacity to believe that we’ll succeed. We’re problem solvers. Question answerers. Strategic dreamers. We see every interaction as an opportunity to create opportunities—for our customers, our clients, our colleagues and our communities.




Our commitment to deliver results.

We’re 110% committed to the end result. Onward and upward, it’s all about helping our customers and taking our clients to the next level. We stay engaged. We mine new sources of inspiration. And we give it our all, no matter the challenge. They say go big or go home. We don’t believe in the latter.


Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.

100,000 employees. Operations in 14 countries. Over 70% of our business is with Fortune 500 companies. So where do we go from here?

Anywhere. Everywhere. We’re always innovating, evolving, imagining new ways to continuously improve. Some see the sky as the limit. We see the sky as a stepping stone.



We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.


Here’s a selection of recent awards:

  • Stevie Award 2019 Winner for Consulting Practice of the Year (Gold), Training Practice of the Year (Silver) and Outsourcing Provider of the Year (Bronze)
  • Named in the Leader category of IAOP’s 2019 Global Outsourcing 100 List for fifth consecutive year
  • Mogul 2018 honoree in Top 1,000 Companies with the Strongest Female Leaders
  • Won CCW Excellence Award for Best Training & Development Program
  • Received a Bronze Stevie Award in the Minority-Owned Business category for the 2018 American Business Awards
  • Named in the Leader category of IAOP’s 2018 Global Outsourcing 100 List, and recipient of Star Distinctions in Size and Growth, Customer References, Programs for Innovation and Corporate Social Responsibility (CSR)
  • Received 2018 AT&T Supplier Award for high performance and excellent service to AT&T affiliates in 2017
  • Miro Batista, President – LATAM & the Caribbean named Nexus 2018 Nearshore Executive of the Year
  • Named “Leader” in CRM Magazine’s 2018 Customer Service Awards
  • Recognized as an “Industry Leader” by Everest Group in the 2018 PEAK Matrix™ for Contact Center Outsourcing (COO)
  • Named “Best Company for Women” and “Best Place to Work” on Comparably’s 2017 lists
  • Earned “Leader” and “Star Performer” designations from Everest Group for second year in a row in the 2017 Contact Center Outsourcing (COO) – Service Provider Landscape with PEAK Matrix™ Assessment
  • Named in the Leader category of IAOP’s 2017 Global Outsourcing 100 List
  • Recognized in “Leaders” category on Gartner’s 2016 Magic Quadrant Report
  • Recognized as an “Industry Leader” by Everest Group in the 2017 PEAK Matrix™ for Healthcare Contact Center Outsourcing
  • Highlighted as a “Leader” in NelsonHall’s 2016 Customer Management Services NEAT Report
  • Named “Execution Powerhouse” in HfS Research 2016 Blueprint for “responding to client demand for scale by rapidly adding capabilities with a solid talent strategy”
  • Won Victory Media’s 2015 and 2016 “Military Friendly Employer” for our AloriCares veterans initiative

Always looking forward. Always giving back.

We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

  • Making Lives Better with Alorica—a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
  • AloriCares—our Veterans’ initiative that connects military talent with business opportunity. AloriCares is devoted to recruiting and hiring active duty, veterans, service-disabled veterans and military spouses of the U.S. Armed Forces.


Meet our top brass.

Get to know the men and women who blaze new trails for us every day—and who look dang good doing it.


Andy Lee

Chairman & Chief Executive Officer


Chris Crowley

Executive Vice President & Chief Commercial Officer


Greg Haller

Chief Operating Officer


Bhaskar Menon

Chief Transformation Officer


KJ Tjon

Chief Financial Officer


Shawn Stacy

Chief Client Officer


Steve Phillips

Chief Information Officer


Tania King

Chief Employee Experience and Legal Officer


Colleen Beers

President – North America & Europe


Rainerio “Bong” Borja

President – Asia


Jose Urizar

Interim President - Latin America & The Caribbean


Jay King

President - Financial Solutions

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Meet our team of tens of thousands. All driven to help people and make lives better, and all unique, distinctive and utterly, insanely great.

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