Who is Alorica?

We’re the digital CX partner of choice for innovative companies all over the world. Why? Because we’re known to deliver insanely great customer experiences—with the best technology and processes to bring them to life.
 
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Our Brand, Our Promise

It’s simple, really. We make lives better in every interaction–for our clients, customers, colleagues, and communities.
 
We’re Alorica—100,000 strong and dedicated to creating insanely great experiences for customers everywhere. It’s our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilitiesTM.

Passion: We put 110% into making lives better, even if it means doing things a little differently. We see every interaction as a chance to promote and protect your brand by relating to your customers…and we put our heart and soul into it.

Performance: We’re committed to delivering real results. We launch and scale quickly. Use data insights to identify opportunities for continuous improvement. The rest is history making and status quo breaking!

Possibilities: We’re excited for you to see the endless and infinite possibilities with the right partner. We’re all about breaking down barriers and imagining new ways to remove CX friction.
 
Some see the sky as the limit. We see it as a stepping stone.

What Alorica Can Do For You

We help brands—of all sizes, styles & strategies—take their business to the next level…

Our average client tenure is 10 years

Over 250 clients across diverse industries

50+ Clients added in 18 months

25% of revenue from disruptor (or digital-first) companies

2021 Employer of the Year

An Insanely Great Culture Starts with People

There’s nothing we value more than our people and it’s our people who define Alorica’s culture. From employee recognitions and interactive contests to company-wide celebrations, we are committed to connecting with and empowering our teams so they can bring their best every day.
 
In fact, we’re so committed to our people that we won the 2021 Gold Stevie Award for Employer of the Year.

  • Making Lives Better with Alorica (MLBA): MLBA is Alorica’s nonprofit partner. It empowers Alorica employees to provide for those in need within their communities.
  • Corporate Social Responsibility: Being insanely great starts with being exceptionally responsible. We live up to these mandates through 3 pillars that make up our CSR—Philanthropy, People and Planet.
  • TIDE (Together for Inclusion, Diversity and Equity): As our global diversity, equity and inclusion program, TIDE encourages Aloricans around the world to celebrate our differences and unite through our commonalities.
  • With strong female and minority representation throughout the enterprise (61% female of total global workforce and 69% minority representation in the U.S.) we stand strong for inclusivity, making us the best partner to align with your organization’s core values.
  • We take our identity as the world’s largest minority-owned BPO seriously; we’re not only certified, we’re also award-winning.

Let the Recognition Speak for Itself

You don’t want just any BPO vendor. You want an award-winning, industry leader as your strategic partner.

  • 2021 Gold Stevie Award for Employer of the Year
  • A LEADER in NelsonHall’s 2021 Social Media CX Services NEAT Assessment for Content Moderation, Trust and Safety
  • A Leader in the Gartner 2021 Magic Quadrant for Customer Service BPO
  • 2021 Silver Stevie® Award for Minority-Owned Business of the Year
  • Global Outsourcing 100 Leader since 2011

Our Certified Tech Partners: It’s All About Who You Know

Alorica collaborates with best-in-class providers to design, integrate, and optimize the right solutions to meet clients’ unique needs and customers’ personalized demands.



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