WHAT DO WE DO?

make lives better...

one interaction at a time.

Partner with us.

Here’s the deal—we think serving customers is awesome. So come on in. Imagine what’s possible once we team up.

DIVE DEEPER

Join our team.

Are you ready to change the game? If you’re looking for an insanely great career opportunity, come check us out.

EXPLORE CAREERS
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600,000,000 interactions per year

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Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands

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14 countries. 12 time zones. 120 sites. One planet (for now).

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70% of our business is with Global 500 brands

The Experience is Everything.

At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

We Win When You Win.

Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes.

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.

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of NPS goal achieved within the first month of program launch
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year partnerships with other providers, but Alorica as a new partner achieved the highest ever Agent Effectiveness Score
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Pillars of Success specific to the program

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.

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Years offering revenue generation services
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Of sales calls are blended inbound/outbound using dual-gated dialing strategies
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Million households worth of data for predictive modeling customers' "propensity to purchase"
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Or more increase in sales results

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

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increase in prescription sales conversions
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increase in member satisfaction scores
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increase in provider scores

Powered By Our People.

What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

We call it Alorica.

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When it comes to delivering insanely great customer experiences, few regions can top the Philippines. By investing in our incredible people, optimizing processes and developing transformative technologies, our operations here offer clients a truly competitive edge! Read more about it at: http://bit.ly/2m08gVq
#alorica
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Even though it’s tomorrow, we celebrated Joyce Lee (our Chief Culture Officer and President of @mlbalorica) for her birthday today. Happy birthday Joyce!
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We’re celebrating in a big way! For each referral of yours that we hire, you’ll earn awesome rewards—it’s just our way of saying thank you for helping to usher in the next generation of Aloricans! #alorica #itpaystorefer
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Today at our site in North Charleston, SC, it's Taco Tuesday! #Alorica
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September 19 is Global Referral Day—which makes it a PERFECT time to remind you that for each referral of yours that we hire, you’ll earn awesome rewards! It’s just our way of saying thank you for helping to usher in the next generation of Aloricans! #alorica #itpaystorefer
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#Alorica is spearheading impact sourcing initiatives in Latin America—offering training and support to those in disadvantaged communities, without expecting those individuals to even work for the company. Read more at: http://bit.ly/2kF5Uea
#domoregood
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Earlier this week, our Miami Lakes location welcomed some folks from Cutler Bay to ensure that they had coverage for a client. We love when sites comes together to help each other out, truly showcasing #AloricasCoreValues!
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You think that YOU had a busy summer? At our site in Tulsa, they spent their summer vacation by: - Celebrating #AloricaTurns20
- Kept their managers cool with a little fundraising for @mlbalorica
- Held their annual Carnival with games, prizes, and food
- Welcoming their new site director with an open house Meet & Greet
- Soaking their supervisors to raise more funds for @MLBAlorica

Boy, did they keep busy!
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The second round of our Bid 2 Dress volunteers came through today! The winning bids on them will benefit Families Forward for #mlbalorica! @mlbalorica
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#DidYouKnow increasing speed-to-proficiency drives up customer satisfaction and the customer experience while enhancing the ROI and profitability of your programs? Learn more by checking out our eBook and discover how to establish an operations framework that helps build agent confidence and engagement at: http://bit.ly/2Gtoakp
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We’re so proud that the Irvine office raised $1988 for Bid 2 Dress, benefiting Families Forward for #mlbalorica! People were able to bid on making their co-workers dress up in an outfit of their choice and today was dress up day! Thanks to all who donated and participated! @mlbalorica (Joyce Lee clearly enjoyed the costumes, as you can see from the last photo)
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#Didyouknow that with Intelligent Automation, #Alorica can help automate business processes in 4-8 weeks—and you can realize ROI in as little as 3 months? Thanks to RDA and RPA, agents solve customer inquiries faster—and help make more lives better. Learn more about Intelligent Automation and its benefits for your people in our infographic at http://bit.ly/2JcAAuq