WHAT DO WE DO?

make lives better...

one interaction at a time.

Partner with us.

Here’s the deal—we think serving customers is awesome. So come on in. Imagine what’s possible once we team up.

DIVE DEEPER

Join our team.

Are you ready to change the game? If you’re looking for an insanely great career opportunity, come check us out.

EXPLORE CAREERS
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600,000,000 interactions per year

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Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands

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14 countries. 12 time zones. 120 sites. One planet (for now).

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70% of our business is with Global 500 brands

The Experience is Everything.

At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

We Win When You Win.

Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes.

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.

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of NPS goal achieved within the first month of program launch
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year partnerships with other providers, but Alorica as a new partner achieved the highest ever Agent Effectiveness Score
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Pillars of Success specific to the program

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.

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Years offering revenue generation services
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Of sales calls are blended inbound/outbound using dual-gated dialing strategies
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Million households worth of data for predictive modeling customers' "propensity to purchase"
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Or more increase in sales results

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

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increase in prescription sales conversions
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increase in member satisfaction scores
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increase in provider scores

Powered By Our People.

What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

We call it Alorica.

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Or as we say in English, #HappyChineseNewYear! Here’s to the Year of the Rat! #alorica
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Get you a bear who can do it all! #dollypartonchallenge
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Thank you Congresswoman Carol Miller for visiting our Bluefield, WV site! We appreciate your support in continuing to create jobs, innovation and entrepreneurship in the community. Read more about her visit at: http://bit.ly/2NPA2Pk
#alorica
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Yorlenys Macias, Onboarding Specialist for Alorica Panama, has had quite the decade! Starting as an agent in 2009, she was named Agent of the Year one year later—and went on to assume roles in Quality Assurance and Training before being promoted to her current position in 2018. Discover that while every day may not be good, there is something good in every day—and how keeping that outlook can make all the difference! Read more at: http://bit.ly/2Rf71id #alorica #aloricainaction
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Today, we celebrate a man who dreamed of a better world. Happy #MartinLutherKingJrDay! #alorica
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We're wearing our orange & blue while celebrating all over the world for #GlobalBrandDay!
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The Holidays are so last year—NOW we get to party in style, and celebrate our culture and the INSANELY GREAT people that make up #Alorica! Check back later for photos from our #GlobalBrandDay!
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This is a perfect way to kick off the new year!
#Repost from @aloricamexico
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We're begining this year with the right food and a delicious rosca de reyes here at #Puebla, feliz día de reyes to everyone!
#AloricaPuebla #CoolCenter #DiaDeReyes #Puebla
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During this past holiday season, Making Lives Better with Alorica (MLBA) crushed its annual Angel Program! MLBA’s nearly 100 chapters worldwide collected and donated more than 43,000 gifts to other local nonprofits like schools and shelter #MLBAlorica @mlbalorica
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Over the past year, credit card loans have increased by 5%—and total balances have nearly DOUBLED since 2015. The market is due for a dip, but that doesn’t mean you have to worry. Click to learn how #Alorica helps companies ramp their facilities and workforce during a downturn. Read more at: http://bit.ly/36vkCHB
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Happy 2020 to everyone around the world, and cheers to yet another ‘Roaring 20s’! #happynewyear #alorica