WHAT DO WE DO?

make lives better...

one interaction at a time.

Partner with us.

Here’s the deal—we think serving customers is awesome. So come on in. Imagine what’s possible once we team up.

DIVE DEEPER

Join our team.

Are you ready to change the game? If you’re looking for an insanely great career opportunity, come check us out.

EXPLORE CAREERS
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600,000,000 interactions per year

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Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands

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14 countries. 12 time zones. 120 sites. One planet (for now).

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70% of our business is with Global 500 brands

The Experience is Everything.

At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

We Win When You Win.

Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes.

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.

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of NPS goal achieved within the first month of program launch
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year partnerships with other providers, but Alorica as a new partner achieved the highest ever Agent Effectiveness Score
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Pillars of Success specific to the program

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.

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Years offering revenue generation services
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Of sales calls are blended inbound/outbound using dual-gated dialing strategies
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Million households worth of data for predictive modeling customers' "propensity to purchase"
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Or more increase in sales results

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

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increase in prescription sales conversions
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increase in member satisfaction scores
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increase in provider scores

Powered By Our People.

What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

We call it Alorica.

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We’re so proud that the Irvine office raised $1988 for Bid 2 Dress, benefiting Families Forward for #mlbalorica! People were able to bid on making their co-workers dress up in an outfit of their choice and today was dress up day! Thanks to all who donated and participated! @mlbalorica (Joyce Lee clearly enjoyed the costumes, as you can see from the last photo)
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#Didyouknow that with Intelligent Automation, #Alorica can help automate business processes in 4-8 weeks—and you can realize ROI in as little as 3 months? Thanks to RDA and RPA, agents solve customer inquiries faster—and help make more lives better. Learn more about Intelligent Automation and its benefits for your people in our infographic at http://bit.ly/2JcAAuq
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Our Social Media Manager, Jeff, is showing off his favorite of #AloricasCoreValues by rocking his Alorica shoes! Which Core Value do they represent, you ask? None other than BE BOLD!
Be sure to post your photo or video showing off one of Core Values in action and post it to your site’s Facebook page by August 22!
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BE CONNECTED: Here in the Irvine office, we work as a team and stand (and lay down!) together. #AloricasCoreValues
Don’t forget to show us how YOU live the Core Values! Pick one of Alorica’s Core Values (Be Connected, Be Relentless, Be Bold, Be True) and post a photo or video on your site’s Facebook page to show it in action by August 22nd. Don’t forget to use the hashtag #AloricasCoreValues so we can see it!
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Artificial Intelligence (AI) is all the rage—but companies often struggle with where to begin. Read a recent Forbes article featuring our very own Colson Hillier, and uncover best practices and the factors business and marketing leaders confront when deploying AI by clicking the link in our bio! #Alorica
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This week at our Utica, NY location, a new training class started. We're always excited when new folks to join the #Alorica family! Welcome!
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Here’s a quick look at all of the fun times that went on yesterday for our #AloricaGuatemala10Years celebration! Thanks to all of our sites in Guatemala for 10 years of making lives better! #Alorica
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GUESS GUAT?! We’re toasting to a decade of making lives better AND the launch of #MLBAlorica - Guatemala! Read more about it at: http://bit.ly/2YUwApA
#alorica #AloricaGuatemala10Years
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Listen in as Joyce Lee speaks during an IAOP webinar on Corporate Social Responsibility (CSR). Discover why companies are putting more emphasis on doing good in the world, and how #Alorica is leading that charge among service providers. Visit the IAOP website to register for the webinar; afterwards, you’ll receive an email with instructions on how to call in. Sign up at: http://bit.ly/2ZToQ8k
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#DidYouKnow that the Philippines is one of the world’s best regions for delivering insanely great customer service? Find out what makes this island nation awesome—and why Alorica continues to expand there by clicking the link in our bio! #discoveralorica
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Meet Joyce and Andy Lee, the heart and soul of Alorica! Starting as high school sweethearts, Andy and Joyce have come a long way since their senior prom. When they’re not enjoying Baskin Robbins ice cream cakes, listening to Duran Duran, or watching their kids play sports, they are busy making lives better as the CEO and CCO of Alorica. #IAmAlorica
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This class just graduated from their training at our Holland Road location in Greenville, NC! Welcome to the Alorica family!