WHAT DO WE DO?

make lives better...

one interaction at a time.

Partner with us.

Here’s the deal—we think serving customers is awesome. So come on in. Imagine what’s possible once we team up.

DIVE DEEPER

Join our team.

Are you ready to change the game? If you’re looking for an insanely great career opportunity, come check us out.

EXPLORE CAREERS
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600,000,000 interactions per year

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Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands

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14 countries. 12 time zones. 120 sites. One planet (for now).

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70% of our business is with Global 500 brands

The Experience is Everything.

At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

We Win When You Win.

Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes.

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.

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of NPS goal achieved within the first month of program launch
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year partnerships with other providers, but Alorica as a new partner achieved the highest ever Agent Effectiveness Score
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Pillars of Success specific to the program

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.

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Years offering revenue generation services
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Of sales calls are blended inbound/outbound using dual-gated dialing strategies
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Million households worth of data for predictive modeling customers' "propensity to purchase"
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Or more increase in sales results

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

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increase in prescription sales conversions
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increase in member satisfaction scores
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increase in provider scores

Powered By Our People.

What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

We call it Alorica.

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Our culture is why we’re No. 1 in creating insanely great customer experiences. We know making lives better is no small feat – from graduating a training class to hitting specific performance goals – we make sure to celebrate our employees for their accomplishments. #AwesomeAloricaCulture #DiscoverAlorica
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Happy #VeteransDay to the bravest among us. #alorica
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When you love your job so much, you just have to dance...
Shout out to our Aloricans in Durant, OK for this awesome #TBT video!
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The air is crisp. The days are short. This is no time to be clean-shaven.

Welcome friends, to MOVEMBER! In support of men’s health awareness, we are encouraging all our men to toss the trimmer and repeal the razor—and don your finest facial hair! Post pictures all this month of your most magnificent mustache and your burly, beautiful beard.

Tag each photo with #aloricamovember for a chance to win some sweet prizes! So give up the stubble, and let’s give it up for men’s health. Cheers to Movember!
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We’re having a great time at the corporate office #Halloween celebration! #alorica
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It’s time to light up those jack-o’-lanterns, wear your spookiest costume, and spend some awesome times with friends and fam! Here’s to wishing you a FANGtastic Halloween! #alorica
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Meet Samson, Director of Strategic Onboarding for Latin America and the Caribbean! When he’s not devouring paches (his favorite Guatemalan dish), he can be found painting gorgeous landscapes and making friends! Find out more about him in the latest #IAmAlorica!
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At our Bulgaria location, it looks like they are ready for a Monday morning pick-me-up by grabbing a cup of joe to start their week off right! #alorica
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From ultra-modern facilities to our game-changing culture of connection, discover what makes the Philippines so incredible—and why it makes so much sense to do business there! See for yourself at: http://bit.ly/33U512u
#aloricaPH
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October is Breast Cancer Awareness Month—and Aloricans worldwide support the fight against the disease. To show your support, give a shout out below to a breast cancer warrior you know. #AloricaFightsBreastCancer!
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Yesterday at our Saraland, AL location, we had not one, not two, but 53 new hires join the team! WOW! Welcome to the #Alorica family!
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Last week, our Greensboro, NC location participated in the community Trunk or Treat event by giving out candy, playing games, and having a great time all around! #alorica