Digital Innovation Experts

What We Do

Our CX experts help you achieve what your business needs and your customers want. We combine the best people with the right technology to get you where you want to be, faster.

Award-Winning Digital and Analytics Solutions

AI Breakthrough Award

First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service.

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The Alorica Difference

Innovation at Every Step

Our team of CX consultants never stop finding better ways to do things.

Access the Best Tech

The best platforms, partnerships, and next-gen tech that you need right now to stay competitive tomorrow.

Your Customers Come First

We create solutions that make things easier, cost less, and keep your customers happy.

Delivering Solutions That Actually Work

Our CX experts build custom solutions for every client, focused on getting you where your customers need you to be, from end-to-end.

Transformation Advisory Services

Consulting that puts your customers first to make sure they keep coming back.

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Alorica Analytics

We turn your data into useful insights that help you work better and keep customers happier.

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Digital Platforms & Managed Services

We've got the right tech for wherever you’re at in your digital transformation journey.

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AIQ Innovation Lab

Access the newest tech and work with our team of experts that’s building the future of CX.

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Your Goals. Our Mission.

Your Partner for Digitally-Charged CX

Latest Technology

Alorica is great at fostering a true partnership and offers all the latest technology needed to service customers with excellence.

Customer Service Leader

Retail & Consumer Goods

Tailored Solutions

Over the course of our engagement, Alorica has adapted and worked to understand the unique needs of our business. They have taken the time to bring management resources to bear that elevate our offering, integrate with our existing infrastructure, and offer tailored solutions that elevate our insight to our customer’s needs and opportunities for further improvement.

Customer Care Director

Technology

Partnering, Adapting

Alorica continues to drive positive operational improvement for our business while partnering, adapting to our needs in staffing, onboarding third party and Alorica solutions

Global E-commerce Customer Care Director

Technology

Results You Can Measure

800%

Annualized ROI from Journey Mapping + AVA chatbot deployment for a major consumer electronics manufacturer

75%

Escalation reduction using deep analytics for a leading sportswear brand

15%

Reduction in phone support through improved self-service experience for a top electronics/technology manufacturer

1M+

Transactions automated, saving $500K annually for a business logistics company

93.5%

Customer inquiries resolved through AVA chatbot deployment for large consumer electronics manufacturer

25M+

Automated alerts reduce AHT and drive adherence for an international telecommunications company

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.