Careers

Get to know Alorica, and discover career opportunities that let you be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where awesome people make all the difference.

 

Search Openings

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Work locally. Serve globally.

With 120 sites and operations in 14 countries around the world, chances are you don’t have to go far to be part of the team–we even have work-at-home opportunities for you to explore.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

So Much More Than a Paycheck

Competitive salary? Check. Health and dental benefits? You know it. But that’s just the start—here are a few more reasons to consider Alorica.

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GROWTH OPPORTUNITY
Over 70% of promotions come from within

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BONUSES
We reward you for great work AND for helping add greatness to the team

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TUITION REIMBURSEMENT
Keep your options open and your future bright

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COMMUNITY PARTNERS
Be a part of giving back

Powered By Our People

Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.

A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back, empowering veterans through the AloriCares initiative and developing awesome people make all the difference.

 

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Blanca Gonzalez

Customer Service Associate

"You must love what you do and feel good about it. I love making my customers’ day and the gratitude I receive from them."

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Kory Westerburg

Operations Team Supervisory

"Alorica makes work feel like a second home. I love the fact that Alorica wants me to be the best. I truly escaped the ordinary."

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Donald Perry

Trainer

"Alorica is an awesome company to be a part of—from the ever changing environment, to the multiple opportunities. I just celebrated my sixth year with the company, and I am proud to say, ‘I am Alorica!’"

Customer Service

Provide awesome support for client-specific needs.

Tech Support

Provide useful technical support to customers.

Customer Care Sales & Retention

Help customers complete their sale and keep them loyal to the brand.

Site Director

Oversee operational, financial and program performance at an Alorica site.

Operations Managers

Manage, motivate and develop staff for assigned client programs.

Human Resources & Recruiting

Apply your insanely great attitude to help bring the best people to Alorica.

Corporate Support

From marketing to finance, IT to sales, bring your talents to the table and show us what’s possible.

Don't see a role that fits?

Browse our openings or get in touch with us. We’d love to hear about what you can bring to our team.

SEARCH ALL OPENINGS

Are you ready to challenge the status quo?

Psyched to stop thinking outside the box and just plain obliterate the box?

Driven to unleash what’s possible and be a part of something insanely great??

Don’t see what you’re looking for? Join our Talent Network to get updates on job postings.

Discover what's possible!

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Owensboro is home to the Bluegrass Music Hall of Fame, Kentucky bourbon and some amazing Aloricans—especially given what they’ve achieved for our client (a major credit card company)! The team that handles Trip Insurance had a flood of calls from customers needing to cancel their trips. Not only did they completely meet the challenge, but the other team who handles Membership Rewards pitched in to assist their co-workers with the overflow. So—to all our Aloricans on the Travel Insurance and Membership Rewards teams, we say THANK YOU. Your cooperation, patience and calmness in the face of this storm has truly makes us proud! #alorica
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We are incredibly proud to celebrate the efforts made by our entire IT organization to migrate thousands of agents all around the globe to Work-at-Home—in just a matter of days! Every member of our IT team has worked tirelessly alongside Operations, Client Solutions, GBS, PMO and others to achieve this monumental accomplishment. Together, they’ve designed and implemented solutions that support our clients and keep our team members healthy and safe during such uncertain times. And they’re not done yet—we still have many more team members planned for transition. But, we felt it important to recognize the organization now for such an insanely great success—and for embodying our core values of being bold and relentless! Thank you for all your hard work! #alorica
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The good news keeps coming and this time, it’s our Clovis and India sites that are shattering the status quo! The teams shifted into overdrive to move as many employees as possible to a work-at-home environment. Leadership, Operations/Team Managers and IT Specialists joined together to ensure computers were work-at-home ready, and by working around the clock, Clovis transitioned more than 250 Aloricans to work-at-home and India migrated 235! Thank you for thinking outside of the box, Team Clovis and Team India! #alorica
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Another day, another story filled with passion, performance and what one might have thought IMPOSSIBLE! Get this—the entire Austin site has converted to a Work-at-Home environment! Starting last Sunday, Sr. Site Director Tony Piñon, his management team and the client were on-site getting systems ready. The team then spent all of Monday and Tuesday deploying the 450 production, ABAY and support staff into the at-home environment. Tony shared that the tremendous achievement wouldn’t have been possible without everyone rising to the occasion—including the entire Austin management team, all the incredible agents, corporate partners and executive leadership. But truly—Tony’s efforts were a cut above. Everyone shared that none of this could have happened without his tireless determination and attention to detail. Way to go, Tony—and way to crush it, Austin! #alorica
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More good news for you today—this time from our Honduras site! As they were just starting to celebrate a partnership with a brand-new client, the sudden outbreak of COVID-19 threatened to bring business to a halt. But—our team snapped into action and immediately started testing remote access by sending an agent home to log-in. When that worked, they mobilized a few more agents, and once they were confident in the solution, they contacted the client to share the good news. The client was incredibly impressed with their proactive resolution, and together they put the rest of the pieces into place. Site leadership determined which agents in the site met the requirements to work from home, launched training for the eligible employees (two weeks early, in fact!), and transitioned 50 employees to Work-from-Home. What an insanely great accomplishment! Thank you, Team Honduras! #alorica
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The past few weeks have been tough. While we find ourselves navigating the impacts of the COVID-19 pandemic on our daily lives, our communities and our business, I’m in awe of how in times of difficulty, the human spirit shines bright. This spirit is something we will want to bring forward with us and not lose when we get to the other side.
I am so proud of our organization. In the face of what is, I hope, a once-in-a-lifetime challenge of epic portions, you have stayed calm and thoughtful. You’ve demonstrated compassion and teamwork. Sacrificed time with family and loved ones to take care of each other. You continue to provide essential support on behalf of our clients (access to health care, groceries and food deliveries, financial services, etc.) especially in this time of need.
When you break down what we are doing together, you realize we are making the impossible, possible. We are quickly moving thousands of you to be able to work from home, while keeping those at our sites safe and healthy. And we’re making it all happen in a period of days and weeks, rather than years.
With that, I humbly say THANK YOU. I’m truly grateful for each and every one of you – for being patient, flexible and understanding. As we work together to solve one of the most complex and challenging events that our company, our industry and the world has ever faced, your sacrifices have not gone unnoticed.
Please keep taking care of your health, your family and loved ones and again, thank you for all that you have done and continue to do.
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While we continue to get team members set up to work from home, we have an incredible story to share from our Newport News site! After quickly surveying their entire team to confirm who meets the technology requirements to work remotely, site leaders made it happen in record time—and transitioned more than 120 employees in just a couple days! And they’re not stopping there—400 more employees are expecting to start working at home by the end of this week. Way to go, Newport News! #alorica
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At #Alorica, we’re committed to making lives better—and in that spirit, we’re helping provide jobs during this time of insecurity and doubt. We have thousands of Work-at-Home opportunities available immediately—to learn more and apply, visit www.AloricaAtHome.com!
#coronavirushiring #nowhiring
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As a global company, we are all experiencing the impact of COVID-19 in one way or another. We will keep updating you as we adjust to the rapid changes, but this note in the meantime is simply to say thank you.
The work we do is more urgent and meaningful now than ever before. We are servicing accounts that meet essential needs during this time—in healthcare (ensuring people have access to medical attention), food and supplies (online grocery and delivery services), telecommunications (keeping people in touch with loved ones), as well as transportation, banking/credit cards and logistics—just to name a few.
Your work truly matters—and you matter to us. You’re looking after others’ needs, but we promise to keep doing our best to look after you. We have a global team of leaders who are working around the clock to ensure your health and safety at work. In addition to the heightened cleaning protocols and security measures, we are aggressively looking into work-at-home and social distancing options wherever and however possible. As you can imagine, every site, community and country we operate in is experiencing unique challenges—and we are giving it our all during these unprecedented times to come up with the right solutions as quickly as possible to make sure you are okay.
We know times are tough right now. But together we are tougher—and we will get through this!
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The COVID-19 pandemic is forcing all of us to accept some "new normals" - among them being the way we greet one another. While handshakes and hugs are the standard, it's important that we refrain from these for now in order to slow the spread of the virus. Here are some alternatives* to consider:
- the "wave"
- the "Spock"
- the "peace"
- the "nod"
- the "Fonz" *Please note: The moving mannequins in the boomerangs shown were not placed according to social distancing rules. Please make sure to maintain your distance when greeting each other!
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As we learn every hour about more closures—schools, events, restaurants and even public transportation across the globe, I am sure many of you want to know what this means for businesses like Alorica. We want you informed on the actions we are taking to keep us all safe while things continue to evolve.

We are committed to serving our clients even more so during these challenging times. I know many of you are concerned that we might be closing our offices too. Currently, the BPO industry is navigating unprecedented situations and while many of our locations are exempt from enhanced quarantines, our Manila sites are being encouraged by the local government to work from home and provide flexible work conditions. Like most of our industry peers in Manila, we are shifting to reduced office presence and at the same time, we are aggressively exploring work at home options wherever possible. Many of you participated in our survey to see if you had the technology and home environment to support this. We are working actively with our clients to see which programs can support remote work.

For the offices that remain open, our top priority is your safety and well-being. We are continuing to follow our enhanced cleaning protocols, focusing on high-traffic areas, which includes housekeeping disinfecting high-touch areas (elevator buttons, door handles, etc.) every 30 minutes as well as using specialized cleaning products to keep us all safe. In addition, we are adjusting workstations to provide more distance wherever possible to have employees avoid sitting in adjacent seats.

Stay tuned as we continue to update you as we learn of new developments and come up with the best solutions we can during these uncertain times. Your regional leaders will be keeping you up to date on the latest as well as messages like these. Thank you for your commitment, understanding and patience as we carry on together.
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We care about our employees and communities—so here are some helpful tips to protect yourself and your family. Please visit www.who.int for up-to-date information and tips. Stay safe and healthy! #alorica