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FinTech

Changing the game with digital CX solutions that evolve with you—and your customers
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What We Solve

You Dismantle the Financial Marketplace—We’ll Take Care of Your Customers

You’ve got plenty on your plate— an industry you’re transforming, groundbreaking services you’re implementing, and a customer base you’re growing. And we’re here to help!

Alorica makes it easy for you to focus on what you do best by integrating best-in-class technology with passionate people to skyrocket your business to the next level.

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Create a seamless digital customer experience with self-serve support that empowers customers and reduces cost
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Provide predictive analytics and data-driven insights that enhance your customer experience and improve outcomes
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Offer innovative sales and retention strategies as well as customer-centric account resolutions management
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Comprehensive security solutions that harness the power of people, processes, and leading-edge technology
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A safe, secure environment that is PCI, IPAA, SOC and SOX-compliant

How We Help

Solutioning for Your Success

Whether you’re in digital banking looking for custom-made CX combined with fluid automation or in PayTech in need of virtual assistance, we’ve got you covered
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Alorica Automation

Transform your customer experience through automation and process re-engineering to integrate, unify and transform processes, leading to happier agents, happier clients and—most importantly—happier customers.

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Financial Solutions

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.

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Omnichannel

Our cloud-based, turnkey solution that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations. 

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Revenue Generation

Turbo-charge your customer retention/win back, up/cross-selling, loyalty, and acquisition by making the right offer at the right time to support your sales outsourcing needs.

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Alorica Experiences Practice

Find the perfect solution to your CX concern with a team of CXCP, CCXP and 6 Sigma certified experts. 

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Trust & Safety

Protect your customers from bad actors, scams, fraud, content abuse and account takeovers with experts in creating environments where customers feel safe to interact. 

Learn More
Playbook_Icons_Alorica_Automation

Transform your customer experience through automation and process re-engineering to integrate, unify and transform processes, leading to happier agents, happier clients and—most importantly—happier customers.

Learn More
financialsolutions

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.

Learn More
Playbook_Icons_Omnichannel

Our cloud-based, turnkey solution that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations. 

Learn More
revenueicon

Turbo-charge your customer retention/win back, up/cross-selling, loyalty, and acquisition by making the right offer at the right time to support your sales outsourcing needs.

Learn More
Playbook Icons_Alorica Experiences

Find the perfect solution to your CX concern with a team of CXCP, CCXP and 6 Sigma certified experts. 

Learn More
Playbook Trust & Safety

Protect your customers from bad actors, scams, fraud, content abuse and account takeovers with experts in creating environments where customers feel safe to interact. 

Learn More

Results

Results You Can Measure

#1

Provider in CSAT delivery across all partners

400+

FTE added while growing language support from 1 to 3 languages and obtaining over 70% eNPS in just one month

500

Top Performing BPO provider for a leading FinTech Fortune 500 company

141%

Increased odds of converting an interaction into a sale by using Alorica’s customer predictive scoring model

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Cyber Attacks, Identity Fraud and Information Security – Are You Protecting Customers? Download our infographic to see how.
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Reduce loan risk and improve performance. Explore Alorica’s industry-leading account resolution and loan servicing outsourcing solutions.
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Consumer expectations have moved beyond simple voice support—today’s customer expects to engage with brands via web, messaging, mobile and social platforms.
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Ready to Get Started?
Your customers expect frictionless and at-your-fingertips transactions. Unleash the power of AI, bots, omnichannel, and analytics can mean to your customer retention, satisfaction, and bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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