alorica

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Banking and Financial Services

Changing the game with digital CX solutions that evolve with you—and your customers
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What We Solve

You Dismantle the Financial Marketplace—We’ll Take Care of Your Customers

You’ve got plenty on your plate— an industry you’re transforming, groundbreaking services you’re implementing, and a customer base you’re growing. And we’re here to help!

Alorica makes it easy for you to focus on what you do best by integrating best-in-class technology with passionate people to skyrocket your business to the next level.

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Create a seamless customer experience that empowers customers and reduces costs
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Offer innovative sales and retention strategies as well as customer-centric account resolutions management
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Comprehensive security solutions that harness the power of people, processes, and leading-edge technology
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Provide predictive analytics and data-driven insights that enhance your customer experience and improve outcomes
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A safe, secure environment that is PCI, IPAA, SOC and SOX-compliant

How We Help

Solutioning for Your Success

Whether you’re in digital banking looking for custom-made CX combined with fluid automation or in PayTech in need of virtual assistance, we’ve got you covered
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Revenue Generation

Turbo-charge your customer retention/win back, up/cross-selling, loyalty and acquisition by making the right offer at the right time to support your sales outsourcing needs.

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Alorica IQ

Transform your brand experience by inspecting and optimizing your customer journey based on customers’ preferences, call drivers, and removing friction across channels and processes.

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Financial Solutions

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.

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Omnichannel

Our cloud-based, turnkey solution that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations.

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revenueicon

Turbo-charge your customer retention/win back, up/cross-selling, loyalty and acquisition by making the right offer at the right time to support your sales outsourcing needs.

Learn More
Playbook Icons_Alorica Experiences

Transform your brand experience by inspecting and optimizing your customer journey based on customers’ preferences, call drivers, and removing friction across channels and processes.

Learn More
financialsolutions

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.

Learn More
Playbook_Icons_Omnichannel

Our cloud-based, turnkey solution that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations.

Learn More

Results

Results You Can Measure

#1

Provider in CSAT delivery across all partners

400+

FTE added while growing language support from 1 to 3 languages and obtaining over 70% eNPS in just one month

500

Top Performing BPO provider for a leading FinTech Fortune 500 company

141%

Increased odds of converting an interaction into a sale by using Alorica’s customer predictive scoring model

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Ready to Get Started?
Your customers expect frictionless and at-your-fingertips transactions. Unleash the power of AI, bots, omnichannel, and analytics can mean to your customer retention, satisfaction, and bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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