FinTech

Changing the game with digital CX solutions that evolve with you—and your customers.
 

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You dismantle the financial marketplace. We’ll take care of your customers.

You’ve got plenty on your plate—an industry you’re transforming, groundbreaking services you’re implementing, and a customer base you’re growing like crazy. And we’re here to help!

Alorica makes it easy for you to focus on what you do best by doing what we do best; integrating best-in-class technology with passionate people to skyrocket your business to the next level and beyond:

  • Seamless digital customer experiences (CX) with self-serve support
  • Innovative sales and retention strategies
  • Customer-centric collections management
  • Predictive analytics for essential customer insights

Optimized digital solutions empower customers while improving experiences, reducing costs and saving time for FinTech companies

Data-driven insights enhance the customer experience and improve outcomes

Comprehensive security solutions that harness the power of people, processes, and leading edge technology

Our environment is PCI, IPAA, SOC and SOX-compliant, with a strict authentication process to prevent unauthorized access to customer data

We’ve got an appetite for disruption.

 
Digital Banking

When it comes to digital banking, game-changers are gaining massive ground with new digital offerings across the full financial services spectrum. Solutions like yours need to provide an insanely great customer experience—and Alorica delivers.
 
Alorica combines custom-made CX with fluid automation and leading tech for a solution that’s tailored for you and your customers. Our multi-pronged approach unleashes the power of AI, bots, cloud, Omnichannel CX, analytics, risk & fraud detection, and more.
 
Paytech CX

FinTech isn’t just a trend—it’s the new direction of banking, with even more traditional financial services companies acquiring PayTech companies and technology. Using wearables, digital wallets and embedded finance shows that today’s consumers expect frictionless and at-your-fingertips transactions.
 
As the payment experience changes, the customer experience changes along with it—and how people pay is redefining the banking industry.
 
We work with the top FinTech and financial services brands, providing solutions that span the entire CX value chain, from customer care and virtual assistance to trust & safety and more.
 
Put us to work for you!


Results you can really measure.

 

  • Top Performing BPO provider for a leading FinTech Fortune 500 company
  • #1 provider in CSAT delivery across all partners
  • 400+ FTE added while growing language support from 1 to 3 languages and obtaining over 70% eNPS in just one month
  • Increased odds of converting an interaction into a sale by 141% using Alorica’s customer predictive scoring model


Outcomes you’re looking for.

 

  • Growth: expand your customer base with the kind of services and support that keeps them coming back
  • Loyalty and engagement: transform your customers into loyalists—and keep them happy for the health of your business
  • Actionable Insights: leverage intelligence to further enhance the digital customer journey
  • Continuity: stay one—or five—step(s) ahead with a CX journey designed for your—and your customers’—peace of mind