alorica

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Gaming

Don’t play games with your game play support—you need scalable, effective services to ensure the best player experience
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What We Solve

Essential Capabilities to Improve Player Experience

When it comes to gaming, Alorica has every aspect covered. From game publishers to developers to subscription services, Alorica has the know-how and the experience to make sure you succeed.

Our gaming outsourcing solutions ensure your community of players receive brand-aligned, empathetic, and effective support to drive deeper engagement with them.

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Our expertise in recruitment and training ensures our game play experts become your biggest brand ambassadors
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Experience in scaling to your needs, with agents that are passionate gamers across 100 locations in 16 countries and in 30 languages
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Seamless digital customer care, including account and billing management, technical assistance, and VIP concierge support
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A leader in the 2022 Magic Quadrant for Customer Service BPO for our ability to execute
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Innovation focused on continuous improvement and player feedback to level-up the gaming experience with embedded analytics across the entire interaction lifecycle

How We Help

Solutioning for Your Success

We keep gamers playing with 24/7 support where they are—including knowledge systems, chat, SMS, social, email, chatbot and voice
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Player Support

A combination of services designed to enhance the gamer experience and increase loyalty.

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Technical Support

Troubleshoot and resolve gaming issues quickly to mitigate player frustration.

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Game Play Info

Builds and supports knowledge management and provides tips and tricks.

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Community & Content Moderation

Prevent online abuse by moderating content based on intent, local context, and community guidelines.

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Playbook Trust & Safety
Trust & Safety

Protect customer data, identify malicious users, and mitigate potential fraud.

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revenueicon
Revenue Generation

Services that support your marketing and sales campaigns, and product launches.

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Gaming_Player Support

A combination of services designed to enhance the gamer experience and increase loyalty.

Playbook_Icons_Technical_Support

Troubleshoot and resolve gaming issues quickly to mitigate player frustration.

Gaming_Game Play Info

Builds and supports knowledge management and provides tips and tricks.

Gaming_Community Moderation

Prevent online abuse by moderating content based on intent, local context, and community guidelines.

Learn More
Playbook Trust & Safety

Protect customer data, identify malicious users, and mitigate potential fraud.

Learn More
revenueicon

Services that support your marketing and sales campaigns, and product launches.

Learn More

Results

Results You Can Measure

5 Pt.

Increase in Customer Experience satisfaction performance

2.3

Minute reduction in Avg. Hold Time

50%+

Gain in First Call Resolution

Related Content

Game Play Support Fact Sheet
Gaming Outsourcing Solutions keeps customer support easy, quickly solving problems to allow gamers to focus on gaming. Learn more.
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Content Moderation Fact Sheet
Safeguard Your Users and Brand Experience with Alorica’s Content Moderation Solution. Download the Fact Sheet and Learn How.
Read More
Level Up Gamer Loyalty Thumbnail
Level Up Gamer Loyalty in a Digital-First Experience Economy
Cultivate trust and safety and build loyalty. Learn how our omnichannel Gaming Outsourcing Solutions help support your players both in and out of the game.
Read More
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Ready to Get Started?
We know the latest gaming devices, platforms, and network infrastructures inside and out, thanks to our relationships with over 100 of the world’s leading technology brands.
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Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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