Essential Capabilities to Improve Player Experience
When it comes to gaming, Alorica has every aspect covered. From game publishers to developers to subscription services, Alorica has the know-how and the experience to make sure you succeed.
- Proficiency at scaling to your needs, with agents that are passionate gamers who understand the landscape, with global resources across 100 locations in 15 countries and in 30 languages
- Expertise in providing seamless, digital customer care, including account and billing management, technical assistance, knowledge base management, community moderation, fraud management & prevention, and VIP concierge support across scalable global product launches
- Don’t just take our word for it: Find out why Gartner named us a leader in the 2021 Magic Quadrant for Customer Service BPO for our ability to execute!
- Innovation focused on continuous improvement and player feedback to level-up the gaming experience with embedded analytics across the entire interaction lifecycle, including a customized Voice of the Player (VOP)
Our expertise in recruitment and training ensure our game play experts become your biggest brand ambassadors
providing industry-leading support services
global Community and Content Moderation agents
Our gaming outsourcing solutions ensure your community of players receive brand-aligned, empathetic, and effective support to drive deeper engagement with them
Game Play Support Services
We keep gamers playing and enjoying your unique experience, with 24/7 support for the 24/7 gaming community. We know where your players are—knowledge systems, chat, SMS, social, email, chatbot and voice.
- Player Support includes a combination of services designed to enhance the gamer experience and increase loyalty
- Technical Support troubleshoots and resolves gaming issues to mitigate player frustration
- Game Play Info builds and supports knowledge management, provides tips and tricks
- Community Moderation prevents online abuse by moderating content based on intent, local context, and community guidelines
- Trust & Safety protects customer data, identifies malicious users and mitigates potential fraud
- Go-To-Market supports marketing and sales campaigns, and product launches
We know the latest gaming devices, platforms, and network infrastructures inside and out, thanks to our relationships with over 100 of the world’s leading technology brands
Increase in Customer Experience satisfaction performance
Minute reduction in Avg. Hold Time
Gain in First Call Resolution
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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.