Gaming

When it comes to Game Play Support, you can’t play games. You need scalable, effective services you can win with to ensure the best player experience.
 
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Essential Capabilities to Improve Player Experience

When it comes to gaming, Alorica has every aspect covered. From game publishers to developers to subscription services, Alorica has the know-how and the experience to make sure you succeed.

  • Proficiency at scaling to your needs, with agents that are passionate gamers who understand the landscape, with global resources across 100 locations in 15 countries & in 30 languages
  • Expertise in providing seamless, digital customer care, including account and billing management, technical assistance, knowledge base management, community moderation, fraud management & prevention, and VIP concierge support across scalable global product launches
    • Don’t just take our word for it: Find out why Gartner named us a leader in the 2021 Magic Quadrant for Customer Service BPO for our ability to execute!
  • Innovation focused on continuous improvement and player feedback to level-up the gaming experience with embedded analytics across the entire interaction lifecycle, including a customized Voice of the Player (VOP)

Our expertise in recruitment and training ensure our game play experts become your biggest brand ambassadors

Digital Care Experience

20+ Years

providing industry-leading support services

3,000+

global Community and Content Moderation agents

Our gaming outsourcing solutions ensure your community of players receive brand-aligned, empathetic, and effective support to drive deeper engagement with them

Game Play Support Services

We keep gamers playing and enjoying your unique experience, with 24/7 support for the 24/7 gaming community. We are where your players are—Knowledge systems, chat, SMS, social, email, chatbot and voice.

  • Player Support includes a combination of services designed to enhance the gamer experience and increase loyalty
  • Technical Support troubleshoots and resolves gaming issues to mitigate player frustration
  • Game Play Info builds and supports knowledge management, provides tips and tricks
  • Community Moderation prevents online abuse by moderating content based on intent, local context, and community guidelines
  • Trust & Safety protects customer data, identifies malicious users and mitigates potential fraud
  • Go-To-Market supports marketing and sales campaigns, and product launches

We know the latest gaming devices, platforms, and network infrastructures inside and out, thanks to our relationships with over 100 of the world’s leading technology brands

We know the technology business and our insights can help!

A major consumer electronics manufacturer sought to streamline its operations and improve efficiency. By relying on Alorica’s staffing and implementation expertise to provide digital-first tech support across chat, social, email, and voice, the client realized significant performance improvements.

5-Pt.

Increase in Customer Experience satisfaction performance

2.3

Minute reduction in Avg. Hold Time

50%+

Gain in First Call Resolution

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.