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Marketplaces

Keep your sellers and customers happy and grow your business with a little help from Alorica
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What We Solve

Our Tailored, Tested Approach Built on Scale and Flexibility Can Help Your Online Marketplace Grow

You need a trusted partner who can do more than just lift you up—you need someone who can help you soar.

From actionable insights to trust and safety expertise to a massive global network of support experts, we’ve got your back.

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Create a safe and trusted experience where service issues are resolved quickly and easily
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Grow your market share by onboarding sellers quickly, easily, and at scale
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Enhance the marketplace experience and improve outcomes with data-driven insights
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Create brand loyalty by ensuring a consistently great customer experience
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Connect your CX channels to ensure a smooth and easy journey for every transaction

How We Help

Solutioning for Your Success

Master the online marketplace
Content Management
Content Management

Services that help ensure reliable product data and content, optimized advertising, and authentic customer reviews. 

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Alorica On Demand
Alorica On-Demand

A secure, 100% cloud-based, multi-channel, work-from-home solution that’s optimized and easily scalable.

Learn More
Experiences Practice
Alorica Experiences Practice

Harnesses the power of people + technology to impact the moments that matter in online marketplace journeys. 

Learn More
Alorica Analytics
Alorica Analytics

Deliver multi-dimensional, actionable insights to help improve outcomes, optimize performance, and grow your platform. 

Learn More
Trust & Safety
Trust & Safety

Services help you create an environment where sellers and customers feel safe to interact and transact by safeguarding against account takeovers, fraud, content abuse and more. 

Learn More
Icons_Omnichannel
Omnichannel

We partner with industry-leading technology companies to bring the most robust omnichannel strategies to support your sellers and their customers. 

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Revenue Generation
Revenue Generation

Let us help boost your bottom line through Lead Generation, Upsell and Renewals. 

Learn More
Financial Solutions
Financial Solutions

Maintain relationships by keeping customer and seller accounts in good standing. 

Learn More
Content Management

Services that help ensure reliable product data and content, optimized advertising, and authentic customer reviews. 

Learn More
Alorica On Demand

A secure, 100% cloud-based, multi-channel, work-from-home solution that’s optimized and easily scalable.

Learn More
Experiences Practice

Harnesses the power of people + technology to impact the moments that matter in online marketplace journeys. 

Learn More
Alorica Analytics

Deliver multi-dimensional, actionable insights to help improve outcomes, optimize performance, and grow your platform. 

Learn More
Trust & Safety

Services help you create an environment where sellers and customers feel safe to interact and transact by safeguarding against account takeovers, fraud, content abuse and more. 

Learn More
Icons_Omnichannel

We partner with industry-leading technology companies to bring the most robust omnichannel strategies to support your sellers and their customers. 

Learn More
Revenue Generation

Let us help boost your bottom line through Lead Generation, Upsell and Renewals. 

Learn More
Financial Solutions

Maintain relationships by keeping customer and seller accounts in good standing. 

Learn More

Results

Results You Can Measure

200%

Increase in headcount in less than three years for a last-mile logistics company

15%

Lift in NPS score via an email free response pilot program from a major rideshare company

$15M

Annual revenue increase with upselling and cross-selling

12%

Increase in revenue per customer

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Putting the Pedal to the Metal
Learn how a fast-growing rideshare company accelerated growth while raising performance by rapidly scaling customer support with call center outsourcing.
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See how Alorica’s customer-first philosophy can help grow your bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.