Marketplaces

Keep your sellers and customers happy and grow your business with a little help from Alorica.
 

Contact Us

The wind beneath your wings

You need a trusted partner who can do more than just lift you up—you need someone who can help you soar.

 
From actionable insights to trust and safety expertise to a massive global network of support experts, we’ve got your back.
 

  • Create a safe and trusted experience where service issues are resolved quickly and easily
  • Grow your market share by onboarding sellers quickly, easily, and at scale
  • Enhance the marketplace experience and improve outcomes with data-driven insights
  • Create brand loyalty by ensuring a consistently great customer experience
  • Connect your CX channels to ensure a smooth and easy journey for every transaction

Content Management services that help ensure reliable product data and content, optimized advertising, and authentic customer reviews

Alorica On-Demand is a secure, 100% cloud-based, multi-channel, work-from-home solution that’s optimized and easily scalable

Alorica Experience Practice harnesses the power of people + technology to impact the moments that matter in online marketplace journeys

Alorica Analytics deliver multi-dimensional, actionable insights to help improve outcomes, optimize performance and grow your platform

Trust & Safety services help you create an environment where sellers and customers feel safe to interact and transact by safeguarding against account takeovers, fraud, content abuse and more

Master the online marketplace

With Alorica behind you, there’s nothing you can’t achieve.
 

  • We’re here to help your online marketplace grow, with a tailored, tested approach that’s built with scale and flexibility in mind
  • We partner with industry-leading technology companies to bring the most robust omnichannel strategies to support your sellers and their customers
  • High-touch triage and troubleshooting support reduces costly product returns
  • Revenue generation services help acquire, upsell and renew your products, while financial care services help maintain relationships by keeping customer and seller accounts in good standing

Results you can measure

200%

Increase in headcount in less than three years for a last-mile logistics company

15%

Lift In NPS score via an email free response pilot program from a major rideshare company

Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.