Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Convert more subscribers and prevent member churn with our expert sales team that offer your customers the right plan at the right time. Our clients experience a 20% or higher increase in sales performance with smarter processes and analytics.
Just like your users are active day and night, Alorica offers 24/7 support to solve any issues. Across all devices, we’re ready to engage them through whatever channels they choose.
We ensure your customers feel connected in every interaction with your brand through one integrated cloud-based platform.
You don’t want subscribers stuck on a billing inquiry! We help resolve their problems quickly and easily so they can go on their merry, streaming way.
We safeguard customer data, identify malicious users, and potential fraud as well as validate suspected activity and stop usage. We’re laser focused on this so your subscribers can just enjoy and engage.
In Double play and triple play sales
Higher customer save rates vs. other providers and client in-house centers
For Content Moderation in NelsonHall’s 2021 NEAT evaluation for Social Media CX Services
Partner of the Year for our "performance excellence, constant flexibility and never-ending willingness to try new directions"
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.