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What We Solve

Unsubscribe From Mediocre CX

With unlimited data, device variety, at-home services, and subscription boxes becoming the norm, companies must differentiate themselves through the one thing that can truly set them apart—the customer experience.

Subscribing to Alorica’s integrated approach will keep your customers happy, costs low, and services running smoothly.

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Help your customers immerse themselves in the products and content they love through automation, AI, and analytics
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Data-driven insights that product outcomes right away—from customer satisfaction to growth and loyalty
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Agile and resourceful, but with deep, scalable services on demand, including 100,000+ solutionists across 16 countries
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Extensive experience in managing massive volumes of multi-dimensional content to promote your brand while protecting your subscribers
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Leverage intelligent talent matching to attract best-fit talent and effectively train them to bridge any digital CX gaps

How We Help

Solutioning for Your Success

Turn freemium users into permanent premium fans by increasing engagement and satisfaction in a safe and trusted environment and providing a frictionless experience
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Revenue Generation

Convert more subscribers and prevent member churn with our expert sales team that offer your customers the right plan at the right time. Our clients experience a 20% or higher increase in sales performance with smarter processes and analytics. 

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24/7 Customer Care & Tech Experts

Just like your users are active day and night, Alorica offers 24/7 support to solve any issues. Across all devices, we’re ready to engage them through whatever channels they choose.

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Connected Omnichannel CX

We ensure your customers feel connected in every interaction with your brand through one integrated cloud-based platform. 

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Financial Solutions

You don’t want subscribers stuck on a billing inquiry! We help resolve their problems quickly and easily so they can go on their merry, streaming way.

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Trust & Safety

We safeguard customer data, identify malicious users, and potential fraud as well as validate suspected activity and stop usage. We’re laser focused on this so your subscribers can just enjoy and engage. 

Learn More
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Convert more subscribers and prevent member churn with our expert sales team that offer your customers the right plan at the right time. Our clients experience a 20% or higher increase in sales performance with smarter processes and analytics. 

Learn More
Playbook_Icons_Customer_Care

Just like your users are active day and night, Alorica offers 24/7 support to solve any issues. Across all devices, we’re ready to engage them through whatever channels they choose.

Playbook_Icons_Omnichannel

We ensure your customers feel connected in every interaction with your brand through one integrated cloud-based platform. 

Learn More
financialsolutions

You don’t want subscribers stuck on a billing inquiry! We help resolve their problems quickly and easily so they can go on their merry, streaming way.

Learn More
Playbook Trust & Safety

We safeguard customer data, identify malicious users, and potential fraud as well as validate suspected activity and stop usage. We’re laser focused on this so your subscribers can just enjoy and engage. 

Learn More

Results

Results You Can Measure

#1

In Double play and triple play sales

20%+

Higher customer save rates vs. other providers and client in-house centers

Leader

For Content Moderation in NelsonHall’s 2021 NEAT evaluation for Social Media CX Services

A+

Partner of the Year for our "performance excellence, constant flexibility and never-ending willingness to try new directions"

Related Content

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3 Ways to Find “Ohm”nichannel Nirvana
Want to differentiate your brand? It starts with the right omnichannel framework. Here are three questions (and answers) in order to get started.
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Alorica Named a Leader for Content Moderation, Trust and...
Alorica Named a Leader for Content Moderation, Trust and Safety in NelsonHall’s 2021 Social Media CX Services NEAT Assessment—explore why.
Read More
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See the difference a personalized solution can mean for your new subscriptions, customer retention, and bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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