Data can provide insights into what processes can be transformed to elevate the customer experience. But having data is just the beginning. The challenge is to make sense of it all.
“Know your customer” has been a retail rallying cry for the past several decades. As businesses continue to evaluate and segment data…
Based on research by Ovum, a market-leading analyst firm, the demand for omnichannel services by today’s consumers is growing. Learn how Alorica enables enterprises across various verticals to leverage one or several channels.
A true Customer Experience Transformation requires addressing the complete customer experience—not just looking at one touch point in the process.
As millennials reshape the consumer landscape, it’s critical to ensure that your solutions align with their customer experience expectations.
“Know your customer” has been a retail rallying cry for the past…
Irvine, California-based Alorica Inc. is creating 420 jobs in northeast Houston after closing an acquisition of Plano, Texas-based Expert Global Solutions last year. The jobs are being created at an EGS location at 3200 FM 1960 Road West in Humble. The location already employs 960 people, and 85 of the new 420 positions have been filled.