Alorica’s Verified Position as a Leader
The Everest Group recognized Alorica for its ability to consistently deliver clear, compliant, high quality experiences across patient, member, provider, and clinical touchpoints.
This demonstrates our capacity to provide direct results today while also future proofing the needs of Healthcare organizations globally.
The Business Impact
Healthcare CX is a constantly evolving space. Regulation & policy changes, emerging technologies, and patient & subscriber needs are changing what great CX looks like.
The report spotlights the criteria The Everest Group evaluated and what establishes Alorica as a leader in the Healthcare sector.
"As healthcare enterprises increasingly look for partners that can make complex healthcare interactions easier to understand and navigate, Alorica is aligning well with these needs through its healthcare-focused talent base, consultative approach, and ability to translate healthcare communication into clearer member and patient experiences. Alorica’s capabilities in patient and member experience management, domain-led service design, and multilingual support, combined with investments in evoAI and ReVoLT, reflect a practical approach to improving interaction quality and reducing friction across healthcare touchpoints. These strengths have contributed to its positioning as a Leader in Everest Group’s Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix®"
Lloyd Fernandes, Practice Director, Everest Group
