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The Pressure Was ON. So We Went OFFshore.

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COVID-19 led to a massive uptick in volume for a leading retail pharmacy client. Read our pharmacy benefits manager case study to discover how we successfully ramped an offshore program that addressed the influx, increased CSAT scores by 20% and led to additional work!  
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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