alorica

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The CIO’s view on starting, and restarting, AI initiatives

Published on April 8, 2026

Alorica’s Chief Information & Technology Officer Sean Hauver was featured on CIO.com’s The AI Advantage:  Navigating Risk, Reward, and Real-World Deployment podcast. Click here to listen to the full episode.  

Overview

In this fifth and final episode of The AI Advantage: Navigating Risk, Reward, and Real-World Deployment podcast, CIO.com’s Barbara Call explores how to identify signs of a failing initiative, how to perform an honest audit, and the non-negotiable steps CIOs must take to turn costly science experiments into sustainable, enterprise-wide value. Success starts with setup – and that means understanding the business challenge or problem that you’re trying to solve. 

“It's all about working closely with our business partners to make sure we're identifying what the benefits and the success criteria will be,” says Sean Hauver, CIO, Alorica. “And then working with the technology organization to make sure we're designing solutions that will actually meet those business objectives.” 
  
“When you're implementing a project, you need to ensure there is true business partnership and ownership within the business team’s leadership to help drive it from an implementation in a local environment to a full environment,” he adds.  

Listen to the entire episode for deeper insights and perspective.

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.