Credit and Collections

A blended approach that combines first party collection services with exceptional and compassionate customer care.

 

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Discover better results and improved customer experiences

Credit and Collections aren’t just about extending credit and collecting past due accounts—it’s about preserving and even strengthening a customer relationship. Our outsourcing solutions, supported by innovative processes, regulatory and compliance leadership, help deliver the outcomes you’re looking for.

Early Intervention

Prevent customer delinquency while maintaining a positive brand experience.
 
Data makes the difference.
Balancing customer relationships and collections can feel like a high-wire act. Fortunately, our data-driven insights can help you proactively identify accounts in danger of becoming delinquent and know where to initiate positive customer contact before the situation deteriorates for you and your customer.
 
Our PCI- and FDCPA-compliant solutions and proprietary technology – allow Alorica agents to compassionately engage with customers, resolve issues quickly and improve collection performance while strengthening customer loyalty.

First Party Collections

Deliver a positive experience and increase recoveries with a blended cure/care approach.
 
Fully compliant, customer-centric first party collections services drive repayment while solidifying the customer relationship, protecting both customer rights and your brand image.
 
We act as an extension of your brand to drive repayment while promoting your company. Alorica’s dedicated compliance team monitors ongoing regulatory changes, while our agents increase payments using a blended cure/care outsourced collections approach. Our methods are supported by innovative processes and technology solutions that increase first party collections and enhance customer retention.

Credit Services

Maximize the value of each loan transaction by extending credit to the right customers.
 
Gain access to a broad range of credit reporting services that help you maximize the value of each transaction and close more loans.
 
After more than 30 years of credit management outsourcing services experience—credit reporting, screening, home loan credit solutions, income verification and more—Alorica has provided millions of accurate and reliable credit reports to clients nationwide. Our cost-effective and PCI-compliant solutions help you analyze borrower data and grow your revenue.

Experience and insights

Over 85 years of combined financial care, collection and past due account solutions experience

80% of credit and collections clients have partnered with Alorica for four years or more

PCI- and FDCPA-compliant solutions with dedicated compliance committee oversight

Results you can measure

  • Achieved 90% patient satisfaction rate and 12% increase in collections revenue for healthcare leader
  • Increased collections revenue by 40% for a large public utility company
  • Attained 24% more dollars collected than incumbent provider, using predictive analytics and a sophisticated contact strategy for a medical group

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.