
How Do Analytics Factor into Acquiring & Retaining Customers?
How can you keep your business in motion and on an upward trend by not only bringing on new customers, but maintaining the customer relationships you already possess?
We don’t just drive sales. We create lasting impressions.
Acquire, strengthen and grow your customer relationships using a more sophisticated sales strategy. At Alorica, we approach this challenge from both sides—customer acquisition and retention—by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases. Our revenue generation services include multichannel outreach campaigns to help you acquire new customers, sell additional products and services and win back or retain existing customers.
This Fortune 50 company—one that processes millions of transactions daily and provides innovative payment, travel and expense management solutions—sought to reconfigure their entire go-to-market strategy. We had our work cut out for us.
View Case StudyHow can you keep your business in motion and on an upward trend by not only bringing on new customers, but maintaining the customer relationships you already possess?
A major element of our revenue generation solution is the role of the Dialer Manager.
Discover how to penetrate the Small & Mid-Sized Business segment more effectively.
Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company’s revenue stream.
With 30 years of experience, more than 150 call centers around the globe and 6,000 at-home agents, we know how to provide flexible, scalable and cost-conscious solutions for Direct Response programs.
A major car rental company sought to increase adoption of their member loyalty program, and to improve the win-back of members who hadn’t used the program for more than six months.
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
A leading health insurance company sought a partner that could provide world-class customer care and business process outsourcing services, proven inbound and outbound contact center services and the ability to hit key target metrics using healthcare analytics solutions.
This Fortune 50 company—one that processes millions of transactions daily and provides innovative payment, travel and expense management solutions—sought to reconfigure their entire go-to-market strategy. We had our work cut out for us.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
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