Revenue Generation

We don’t just drive sales. We create lasting impressions.
 

 

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White Paper

Increasing Revenue Generation with Contact Center Outsourcing

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.
Case Study

Actionable Analytics

A major car rental company sought to increase adoption of their member loyalty program, and to improve the win-back of members who hadn’t used the program for more than six months.
Blog

How Do Analytics Factor into Acquiring & Retaining Customers?

How can you keep your business in motion and on an upward trend by not only bringing on new customers, but maintaining the customer relationships you already possess?
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A better method for a better outcome.

Acquire, strengthen and grow your customer relationships using a more sophisticated sales strategy. At Alorica, we approach this challenge from both sides—customer acquisition and retention—by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases. Our revenue generation services include multichannel outreach campaigns to help you acquire new customers, sell additional products and services and win back or retain existing customers.

Driven by performance. Grounded in experience.

  • Sophisticated sales using targeted contact strategies, analytics and predictive modeling
  • Sales leadership team and over 25 years’ experience in revenue generation solutions
  • Alorica Boost, our proprietary sales process, optimizes sales for the world’s biggest brands
  • Teams trained and ready to handle any challenge

    • — SMB specialists to nurture new prospects
    — Flexible staff to handle peak times for a direct response campaign
    — Licensed agents to support your product
    — Sales leaders to optimize outreach strategies and driving performance

Targeted & Timely Strategies

Our multichannel revenue generation services reach the right customer, at the right time, with the right offer. Based on your goals, Alorica can quickly ramp up campaigns focused
on:

  • Lead generation
  • Appointment setting
  • Outbound and inbound sales
  • Upselling/cross-selling
  • Retention and loyalty
  • Customer win-back

Results you can measure.

  • 20–25% increase in sales by deploying predictive analytics and contact strategies
  • Save 8 out of every 10 customers planning to cancel services with consultative sales and retention processes
  • 15% decrease in cost-per-sale by using customer segmentation strategies and a blended inbound/outbound agent approach

Putting the customer at the center of it all.

  • Center of Analytical Excellence data scientists assess over 300 million households to interpret lead demographics and buyer behaviors—this is critical for building predictive models based on customers’ likelihood to purchase
  • Boost, Alorica’s proprietary sales process, incorporates three distinct components that work together to deliver optimal revenue generation solutions
  • Customer Experience Transformation (CxT) services optimize contact channels and identify opportunities to enhance customer loyalty from acquisition through extension
  • Extend your sales strategy with omni-channel communication capabilities that facilitate effortless interactions with your brand—regardless of communication channel

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.