Revenue Generation

We don’t just drive sales. We create lasting impressions.
 

 

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White Paper

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.
Case Study

Taking It to the Top: An SMB Sales Case Study

This Fortune 50 company—one that processes millions of transactions daily and provides innovative payment, travel and expense management solutions—sought to reconfigure their entire go-to-market strategy. We had our work cut out for us.
Case Study

Actionable Analytics

A major car rental company sought to increase adoption of their member loyalty program, and to improve the win-back of members who hadn’t used the program for more than six months.
Blog

How Do Analytics Factor into Acquiring & Retaining Customers?

How can you keep your business in motion and on an upward trend by not only bringing on new customers, but maintaining the customer relationships you already possess?
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A better method for a better outcome.

Acquire, strengthen and grow your customer relationships using a more sophisticated sales strategy. At Alorica, we approach this challenge from both sides—customer acquisition and retention—by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases. Our revenue generation services include multichannel outreach campaigns to help you acquire new customers, sell additional products and services and win back or retain existing customers.

Driven by performance. Grounded in experience.

  • Sophisticated sales using targeted contact strategies, analytics and predictive modeling
  • Sales leadership team and over 25 years’ experience in revenue generation solutions
  • Alorica Boost, our proprietary sales process, optimizes sales for the world’s biggest brands

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Results you can measure.

  • 20–25% increase in sales by deploying predictive analytics and contact strategies
  • Save 8 out of every 10 customers planning to cancel services with consultative sales and retention processes
  • 15% decrease in cost-per-sale by using customer segmentation strategies and a blended inbound/outbound agent approach

Putting the customer at the center of it all.

  • Center of Analytical Excellence data scientists assess over 300 million households to interpret lead demographics and buyer behaviors—this is critical for building predictive models based on customers’ likelihood to purchase
  • Boost, Alorica’s proprietary sales process, incorporates three distinct components that work together to deliver optimal revenue generation solutions
  • Customer Experience Transformation (CxT) services optimize contact channels and identify opportunities to enhance customer loyalty from acquisition through extension
  • Extend your sales strategy with omni-channel communication capabilities that facilitate effortless interactions with your brand—regardless of communication channel

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Taking It to the Top: An SMB Sales Case Study

This Fortune 50 company—one that processes millions of transactions daily and provides innovative payment, travel and expense management solutions—sought to reconfigure their entire go-to-market strategy. We had our work cut out for us.

View Case Study
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close rate on appointments scheduled for field sales personnel
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new high-value business customers per year
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increase in revenue per customer
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decrease in average hours per sale

Related Insights

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  • White Paper

    SMB Sales Channel

    Discover how to penetrate the Small & Mid-Sized Business segment more effectively.

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  • White Paper

    Make It Rain (Alorica Boost)

    Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company’s revenue stream.

    | Share
  • White Paper
  • Case Study

    Actionable Analytics

    A major car rental company sought to increase adoption of their member loyalty program, and to improve the win-back of members who hadn’t used the program for more than six months.

    | Share
  • Case Study

    Put Your Heart In It

    A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

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    Healing Healthcare

    A leading health insurance company sought a partner that could provide world-class customer care and business process outsourcing services, proven inbound and outbound contact center services and the ability to hit key target metrics using healthcare analytics solutions.

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  • Case Study

    Taking It to the Top: An SMB Sales Case Study

    This Fortune 50 company—one that processes millions of transactions daily and provides innovative payment, travel and expense management solutions—sought to reconfigure their entire go-to-market strategy. We had our work cut out for us.

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