Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Transform your customer experience through process reengineering and automation.
Create an efficient CX strategy that balances customer demands and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve interactions.
Unify your digital channels by leveraging a cloud-based turnkey solution that builds customer satisfaction and loyalty.
Make the right offer with the right customer at the right time by leveraging analytics and 20+ years of experience.
Increase in program NPS from 56 to 71 in 10 months
Average Prior Authorization Quality Compliance score
Patient satisfaction rate achieved through workflow automation
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.