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Health & Lifestyle

Grow your business and patient loyalty by exceeding CX and digital engagement expectations
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What We Solve

Deliver the Services and Experiences Your Consumers and Members Expect

Today’s digital-savvy health consumers expect personalized service that not only meets them where they are, but also delivers an omnichannel, frictionless experience.

Providing an experience that delivers the autonomy, convenience, and freedom of choice your members demand is essential to driving loyalty and keeping your bottom line healthy.

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Provide a 24/7, omnichannel experience, increasing efficiency, and member satisfaction
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Seamless scalability of licensed and unlicensed agents, both in-center and work-at-home
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Data-driven insights eliminate pain points and enhance patient experiences
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Compliance and security keep your customers’ information secure with PCI-compliant solutions

How We Help

Solutioning for Your Success

HealthTech, Pharma, Digital Health, Life Sciences, provider, or payer, our CX and digital transformation services are customized to meet your specific needs
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Alorica Automation

Transform your customer experience through process reengineering and automation. 

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Contact Optimization

Create an efficient CX strategy that balances customer demands and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve interactions. 

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Omnichannel

Unify your digital channels by leveraging a cloud-based turnkey solution that builds customer satisfaction and loyalty.

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Revenue Generation

Make the right offer with the right customer at the right time by leveraging analytics and 20+ years of experience. 

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Transform your customer experience through process reengineering and automation. 

Learn More
Playbook_Icons_Contact_Optimization

Create an efficient CX strategy that balances customer demands and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve interactions. 

Learn More
Playbook_Icons_Omnichannel

Unify your digital channels by leveraging a cloud-based turnkey solution that builds customer satisfaction and loyalty.

Learn More
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Make the right offer with the right customer at the right time by leveraging analytics and 20+ years of experience. 

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Results

Results You Can Measure

15 pt

Increase in program NPS from 56 to 71 in 10 months

99.9%

Average Prior Authorization Quality Compliance score

94%

Patient satisfaction rate achieved through workflow automation

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Simple Ways to Improve the Patient Experience: Are You Leaving Opportunity on the Table?
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Ready to Get Started?
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.