Health & Lifestyle

Alorica helps grow your business and patient loyalty by exceeding CX and digital engagement expectations. We deliver results for all organizations, from HealthTech to traditional healthcare providers.
 
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Are you prepared to deliver the services and experiences your customers expect?

Today’s digital-savvy health consumers expect personalized service that not only meets them where they are, but also delivers an omnichannel, frictionless experience. Providing an experience that delivers the autonomy, convenience, and freedom of choice your members demand is essential to driving loyalty and keeping your bottom line healthy.

Our CX and digital
transformation services are
customized to meet your
specific needs

 
No matter what type of organization you’re in—HealthTech, Pharma, Digital Health, Life Sciences, provider, or payer—we’ll design a tailored solution that delivers effective results
 

  • Alorica Automation: Transform your customer experience through process reengineering and automation
  • Contact Optimization: Create an efficient CX strategy that balances customer demands and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve interactions
  • Omnichannel: Unify your digital channels by leveraging a cloud-based turnkey solution that builds customer satisfaction and loyalty
  • Revenue Generation: Make the right offer with the right customer at the right time by leveraging analytics and 20+ years of experience

Omnichannel technology offers 24/7 access, increasing efficiency, and member satisfaction

Seamless scalability of licensed and unlicensed agents, both in-center and work-at-home

Data-driven insights eliminate pain points and enhance patient experiences

Compliance and security keep your customers’ information secure with PCI-compliant solutions

Built to deliver amazingly great CX support

15 pt.

Increase in program NPS from 56 to 71 in 10 months

99.9%

Average Prior Authorization Quality Compliance score

94%

Patient satisfaction rate achieved through workflow automation

Results you can measure.

  • Maintained over 99% accuracy in handling Medicare coverage determinations for 2.5 million Medicare patients annually
  • Sustained 99.8% accuracy for pharmacy clerks and technicians processing ~150,000 prescriptions per month
  • Upheld compliance requirements, including CMS, URAC, HIPAA-HITECH, PCI, ISO 27000 and NIST 800

Healing Healthcare

Increasing efficiency and productivity of supplemental Medicare program enrollments

12%

Increase in conversion rate

8%

Increase in overall customer enrollment

25%

Non-qualified leads were eliminated

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.