Help your company thrive in today’s healthcare landscape.
Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional service. As the leading solutions provider to more than 400 healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients, we can help you achieve financial fitness while staying compliant and compassionate with your members.
Data-driven insights eliminate pain points and enhance patient experiences
Burstable and scalable staffing solutions let us deploy across 150 locations and thousands of Work-at-Home agents
Industry leader in preventing, detecting and correcting healthcare compliance issues
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
View Case StudyA leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
View Case StudyOne of the nation’s largest health insurance companies needed a comprehensive Medicare enrollment solution to improve sales hiring and training of seasonal and steady state agents. Together, we developed a licensing onboard strategy, refined sales training and implemented a workflow between IVR automation, pre-qualification and sales.
Higher weekly sales than any other provider
Greater call volume
More cross-sell revenue than other providers
Want to differentiate your brand? It starts with the right omnichannel framework. Here are three questions (and answers) to help give your customers the seamless support they deserve.
In a labor market with the lowest unemployment since 2001, finding and hiring talent is hard enough—but getting individuals and teams quickly to a level of proficiency to handle these complex interactions can be even tougher. However, the importance cannot be stressed enough—increasing speed to proficiency not only drives up customer satisfaction and the customer experience, but it also increases the ROI and profitability of your programs.
The sobering reality is that dissatisfied customers are twice as likely as satisfied customers to tell others about their experience. Keep negative chatter at bay by making every experience as effortless as possible. Start by integrating these five proven approaches that help to eliminate frustration and increase customer satisfaction.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
