Help your company thrive in today’s healthcare landscape.
Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional service. As the leading solutions provider to more than 400 healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients, we can help you achieve financial fitness while staying compliant and compassionate with your members.
Data-driven insights eliminate pain points and enhance patient experiences
Burstable and scalable staffing solutions let us deploy across 150 locations and thousands of Work-at-Home agents
Industry leader in preventing, detecting and correcting healthcare compliance issues
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
View Case StudyA leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
View Case StudyOne of the nation’s largest health insurance companies needed a comprehensive Medicare enrollment solution to improve sales hiring and training of seasonal and steady state agents. Together, we developed a licensing onboard strategy, refined sales training and implemented a workflow between IVR automation, pre-qualification and sales.
Higher weekly sales than any other provider
Greater call volume
More cross-sell revenue than other providers
A common topic of conversation in the customer experience world is the ideal customer satisfaction survey. How many questions should it include?…
Shaming our youth is a tradition as old as dirt. In recent history Generation X was known as a group of “Slackers.”…
While there’s no arguing that automation of low-skill tasks in contact centers is a trend that is gaining momentum and a strategy that’s important to explore. But, it’s also important to remember that your agents need to be on board with this strategy too.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
