Help your company thrive in today’s healthcare landscape with BPO Services.
Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional customer service. As the leading business process outsourcing solutions provider to healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients, we can help you achieve financial fitness while staying compliant and compassionate with your members.
Data-driven insights eliminate pain points and enhance patient experiences
Burstable and scalable staffing solutions let us deploy across 130 locations and thousands of Work-at-Home customer service agents
Industry leader in preventing, detecting and correcting healthcare compliance issues
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
View Case StudyA leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
View Case StudyOne of the nation’s largest health insurance companies needed a comprehensive Medicare enrollment solution to improve sales hiring and training of seasonal and steady state agents. Together, we developed a licensing onboard strategy, refined sales training and implemented a workflow between IVR automation, pre-qualification and sales.
Higher weekly sales than any other provider
Greater call volume
More cross-sell revenue than other providers
Are robots taking over the customer service world? Will callers never speak to a live human again? Not likely, and here’s why:…
In today’s healthcare industry, consumers expect—even demand—transparency and simplicity. A 2012 survey on healthcare revealed that “30% of respondents wanted their patient… experience to be the same as any other customer experience they have—such as shopping, hotel and travel.”
The Affordable Care Act is creating an increase in customer service inquiries to health insurance providers—leading insurance providers to streamline the way they interact with their customers.
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
A leading health insurance company sought a partner that could provide world-class customer care and business process outsourcing services, proven inbound and outbound contact center services and the ability to hit key target metrics using healthcare analytics solutions.
Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing.
A leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
Standardizing billing and collections across 10 hospitals required a three-way partnership.
A major pharmacy benefit management company was looking to increase the efficiency of their customer care and sales program. Specifically, they needed…
While managing millions of customer prescriptions daily, a major retail pharmacy provider began to experience some slipping in prescription fulfillment compliance. The client…
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
