Help your company thrive in today’s healthcare landscape.
Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional service. As the leading solutions provider to more than 400 healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients, we can help you achieve financial fitness while staying compliant and compassionate with your members.
Data-driven insights eliminate pain points and enhance patient experiences
Burstable and scalable staffing solutions let us deploy across 150 locations and thousands of Work-at-Home agents
Industry leader in preventing, detecting and correcting healthcare compliance issues
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
View Case StudyA leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
View Case StudyOne of the nation’s largest health insurance companies needed a comprehensive Medicare enrollment solution to improve sales hiring and training of seasonal and steady state agents. Together, we developed a licensing onboard strategy, refined sales training and implemented a workflow between IVR automation, pre-qualification and sales.
Higher weekly sales than any other provider
Greater call volume
More cross-sell revenue than other providers
The moment when a customer reaches out for support after acquiring a new product or service, is a golden opportunity to drive customer satisfaction AND gather insight at the same time. Four key steps and a little planning can turn this initial customer support call into continuous improvement and a gift for future innovation.
Alorica recognized as a Leader and Star Performer in Everest Group consulting and research firm’s 2017 Contact Center Outsourcing (CCO) – Service…
Are Millennials from Mars? There has been so much discussion about how to hire and retain this group that one begins to wonder if they’re from another planet. While understanding and decoding this group is paramount, there are ways to create a talent attraction strategy that appeals to them. The most important weapon is your employer brand.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
