Help your company thrive in today’s healthcare landscape with BPO Services.
Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional customer service. As the leading business process outsourcing solutions provider to healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients, we can help you achieve financial fitness while staying compliant and compassionate with your members.
Data-driven insights eliminate pain points and enhance patient experiences
Burstable and scalable staffing solutions let us deploy across 120 locations and thousands of Work-at-Home customer service agents
Industry leader in preventing, detecting and correcting healthcare compliance issues
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
View Case StudyA leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
View Case StudyOne of the nation’s largest health insurance companies needed a comprehensive Medicare enrollment solution to improve sales hiring and training of seasonal and steady state agents. Together, we developed a licensing onboard strategy, refined sales training and implemented a workflow between IVR automation, pre-qualification and sales.
Higher weekly sales than any other provider
Greater call volume
More cross-sell revenue than other providers
Learn how a leading health insurance company increased their conversion rate by 12% and enrollment by 8%. Read Alorica’s healthcare BPO services case study.
Explore solutions to improve performance variability with education and RDA, RPA and AI automation technologies for reduced AHT and improved agent accuracy.
In today’s healthcare industry, consumers expect—even demand—transparency and simplicity. A 2012 survey on healthcare revealed that “30% of respondents wanted their patient… experience to be the same as any other customer experience they have—such as shopping, hotel and travel.”
A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.
Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing.
A leading Pharmacy Benefits Manager (PBM) sought a solution that would address increased volume and a growing need for Prior Authorization support.
People today are more empowered and involved in key decisions about their healthcare than ever before.
Standardizing billing and collections across 10 hospitals required a three-way partnership.
While managing millions of customer prescriptions daily, a major retail pharmacy provider began to experience some slipping in prescription fulfillment compliance. The client…
With more than 15,000 employees dedicated to healthcare, our 4,500 Payer advocates support a variety of Payer processes, ranging from member enrollment…
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
