Help your company thrive in today’s healthcare landscape with BPO Services.

Contact Us to Learn More

Are you prepared for the consumerization of healthcare?

Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional customer service. As the leading business process outsourcing solutions provider to healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients, we can help you achieve financial fitness while staying compliant and compassionate with your members.

Healthcare Industry experience and insights.

  • Alorica serves healthcare payer, provider, Pharmacy Benefits Manager and pharmaceutical clients
  • Our Leadership team includes a Healthcare Compliance Officer, Pharmacist in Charge (PIC) and Board of Directors with PBM Technician Certification Academy
  • Alorica offers seamless scalability of licensed and unlicensed agents, both in-center and at-home, for first-class service regardless of changing contact volumes

Data-driven insights eliminate pain points and enhance patient experiences

Burstable and scalable staffing solutions let us deploy across 120 locations and thousands of Work-at-Home customer service agents

Industry leader in preventing, detecting and correcting healthcare compliance issues

Results you can measure.

  • Maintained over 99% accuracy handling Medicare coverage determinations for 2.5 million Medicare patients (annually)
  • Sustained 99.8% accuracy for pharmacy clerks and technicians processing ~150,000 prescriptions per month
  • Upheld compliance requirements, including CMS, URAC, HIPAA-HITECH, PCI, ISO 27000, NIST 800

Putting the customer at the center of it all.

  • Award-winning Customer Experience Transformation (CxT) consultants help you identify and proactively solve member/patient pain points
  • Alorica acts as an offsite extension for healthcare provider business offices for patient eligibility services—in-person at hospitals and clinics or in-center from traditional channels
  • Financial solutions offer data-driven Revenue Cycle Management (RCM) using intelligent automation for greater visibility and control
  • Healthcare payer and Pharmacy Benefits Manager (PBM) services help you meet your goals and improve member and provider experiences

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

View Case Study
increase in prescription sales conversions
increase in member satisfaction scores
increase in provider scores

Prescription for Success

Learn how a leading PBM achieved 99.9% average Quality Compliance with Alorica Pharmacy Benefits Manager Solutions. Download the case study.

View Case Study
Pharmacy Technicians and Registered Pharmacists recruited and trained within two months
average quality compliance scores achieved
sites supporting the PBM client

Exceptional quality yields increased conversions.

One of the nation’s largest health insurance companies needed a comprehensive Medicare enrollment solution to improve sales hiring and training of seasonal and steady state agents. Together, we developed a licensing onboard strategy, refined sales training and implemented a workflow between IVR automation, pre-qualification and sales.


Higher weekly sales than any other provider


Greater call volume


More cross-sell revenue than other providers

Healthcare Solutions

Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.