Public Sector

Providing expert service and support for you—so you can do the same for us.


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Supporting your mission of civil service.

Citizens are highly demanding of their government for implementing policies and providing information and assistance—and they expect the public sector to deliver these services and solutions with the same degree of quality and competence as the business sector. So whether you’re ramping up for a program launch or dealing with a crisis, our decades of customer service experience working with government agencies has prepared our customer experience and call center team members for any and all scenarios, while continuing to drive high satisfaction ratings.

Public Sector Outsourcing experience and insights.

  • We are 100% compliant with federal and state regulations
  • Alorica has over 20 years of providing best-in-class customer service outsourcing solutions to the government and public sector
  • Organizational depth gives us 3x staffing flexibility to quickly scale for urgent needs

Secure and compliant infrastructure for all our represented public entities

Proud to be a “Military Friendly Employer”, thanks in part to our AloriCares veterans initiative

Largest US footprint supports steady-state business and quickly scales for urgent needs

Contact Tracing helps us protect public health and keep society safe.

Results you can measure.

  • 1,000 agents added in 10 days for temporary government-mandated transition program
  • Alorica is SOX, FISMA, NIST and ISO 27002 compliant and SSAE 16 and PCI Level 1 certified
  • Consistently achieves top scores in annual compliance audits

Putting the customer at the center of it all.

  • Customer care serves as an extension of your public sector offices for customer education, general inquiries and complaint resolution
  • Financial solutions services reduce fraud and maintain relationships while curing accounts before they become delinquent
  • “Why Customers Call” (WCC) analytics tool examines repeat callers and escalations that enable data-driven process improvement to increase satisfaction and save costs
  • Customer Experience Transformation (CxT) services bridge online and offline customer journeys by analyzing customer behaviors and optimizing contact channels
  • COVID-19 has upended just about everything. As our country attempts to safely reopen, Contact Tracing helps us identify and track new cases of the virus, with scalable processes and an empathetic workforce

Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.