Public Sector

Providing expert service and support for you—so you can do the same for us.

Supporting your mission of civil service.

Citizens are highly demanding of their government for implementing policies and providing information and assistance—and they expect the public sector to deliver these services with the same degree of quality and competence as the business sector. So whether you’re ramping up for a program launch or dealing with a crisis, our decades of experience working with government agencies has prepared our team members for any and all scenarios, while continuing to drive high satisfaction ratings.

Industry experience and insights.

  • We are 100% compliant with federal and state regulations
  • Alorica has over 20 years of providing best-in-class solutions to the government and public sector
  • Organizational depth gives us 3x staffing flexibility to quickly scale for urgent needs

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Secure and compliant infrastructure for all our represented public entities

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Proud to be a “Military Friendly Employer”, thanks in part to our AloriCares veterans initiative

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Largest US footprint supports steady-state business and quickly scales for urgent needs

Results you can measure.

  • 1,000 agents added in 10 days for temporary government-mandated transition program
  • Alorica is SOX, FISMA, NIST and ISO 27002 compliant and SSAE 16 and PCI Level 1 certified
  • Consistently achieves top scores in annual compliance audits

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Putting the customer at the center of it all.

  • Customer care serves as an extension of your public offices for customer education, general inquiries and complaint resolution
  • Financial care services reduce fraud and maintain relationships while curing accounts before they become delinquent
  • “Why Customers Call” (WCC) analytics tool examines repeat callers and escalations that enable data-driven process improvement to increase satisfaction and save costs
  • Customer Experience Transformation (CxT) services bridge online and offline customer journeys by analyzing customer behaviors and optimizing contact channels

For Our Country

As a long-standing supporter of our military, Alorica was proud to partner with a client that facilitates the U.S. Army’s ability to deliver distance education programs to its soldiers.

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.