alorica

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Subscription Management

Proactive subscription management solutions to empower your customers and safeguard recurring revenue
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Desired Outcomes… Delivered

Maximizing value, minimizing friction with subscription managements services that keep customers happy, from the moment a customer signs up to subscribe.
Loyalty & Engagement
Loyalty & Engagement
Nurturing your subscriber base with services customers want, need, and rely on.
Growth
Growth
Attracting new members while monetizing your subscriber base with new services and up/cross/pull-through strategies.
Actionable Insights
Actionable Insights
Identifying and capitalizing every opportunity that improves retention and optimizes CX.

Integrated Solutions for Every Scenario

Alorica offers a wealth of services and strategies, as well as strategic support tools to address every possible customer/subscriber issue, from sales and support to fraud prevention and chargeback mitigation.
Drives sales conversion for B2B and B2C revenue generation initiatives through robust data-driven programs.
White-glove, “no dead ends” customer support services to reduce product returns and truck rolls while improving your overall CX.
Increases revenue and reduces new customer acquisition cost with robust cross-sell/upsell training and incentives, and customer pricing model upgrades.
Identifies and cultivates potential customers for your subscription product.
Drives profitability by modeling and executing against high probability offers.
Minimizes losses, prevents chargebacks, and protects customer identities with cost-effective fraud investigation and prevention services.
Setting agents up for success from the first point of contact. With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions.
Alorica’s Knowledge platform creates an integrated knowledge library and continuous learning loop, empowering algorithms to provide answers to complex, personalized questions with greater accuracy and expediency.

 

  • Hypercare: 360° process based on employee feedback, data and insights—to improve performance and retention, and promote progress within the organization.
  • Alorica Connect: A digital, gamified website and mobile app designed to engage employees—a central component to our Hypercare process.
  • Electronic Coaching for Results (eCFR): With Alorica’s eCFR, it’s easy to deploy ongoing, personalized training tailored to individual representatives, enabling continuous improvement efforts.
  • Intelligent screening and talent matching: Uses AI to help predict the quality of candidates by measuring aptitude, culture fit, soft skills and ability to succeed.
  • Microlearning: Makes learning more engaging with bite-sized video modules that reduce content development and increase learning transference.
  • Spectrum WFM: Alorica's proprietary Workforce Management system Spectrum automatically adjusts in real-time to secure the optimum number of agents needed, reducing the need for manual intervention.
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Results You Can Measure

80%

Retention rate of potential customer credit card cancellations

45%

Increase in subscriber sales conversions

47%

Increase in retention program subscriber saves

$15M

Annual revenue increase with upselling and cross-selling

Related Content

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Explore how a major international bank saved $1.2M annually while reducing AHT by 60 seconds with Alorica Fraud Detection and Prevention Solutions.
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Agent Assist Banner
Agent Assist
Setting agents up for success from the first point of contact
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Fraud Prevention
Safeguarding your customers, their data, and your reputation
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Contact Banner Knowledge Management
Knowledge Management
Better, more consistent, and effective CX, built on a rock-solid Knowledge foundation
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We can protect your recurring revenue streams and cultivate your subscriber base with a customized solution that always puts your customers first.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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