Alorica Experiences Practice

Strategic partners for the life of your business

 

Let’s Talk

First principles + design thinking-led solutioning = best CX ever

Adopting a distinctively different approach to solving your biggest challenges, our experts put the customer’s needs front and center to drive consistently positive outcomes—protecting your customers and preserving your bottom line

Desired Outcomes…Delivered

Actionable Insights: Gain deeper insights into your consumer and their journey to optimize your CX

Loyalty & Engagement:
Harness data and insights to create long-term relationships and extend brand relevancy

Efficiency & Optimization: Apply predictive modeling and advanced analytics to maximize performance and your ROI

Delivering Customer Satisfaction with Actionable Insights

Whatever your business need may be, when it comes to your customers, we’ve got you covered with consulting strategies tailored to move your business forward
 
With multiple strategic advisory services to best meet your unique needs—Customer Experience Consulting (CX) and Strategy, Digital Experience Consulting (DX), Agent Experience Consulting (AX) and more—we can move you forward fast

  • Contact Mapping – A focused analysis (strengths & recommendations) on a single channel within the customer journey
  • Service Journey Mapping – An analysis across all channels to understand, qualify and quantify how customers are engaging for support
  • Customer Journey Mapping – Identifying relevant personas and segments and mapping how they are engaging with your products and services
  • Service Blueprints – Actionable solution delivery plans including the frontstage and backstage components needed to deliver the desired experience
  • Next Gen Contact Center Optimization – An analysis of your delivery and identifying ways to avoid, deflect and optimize
  • Automated Discovery – A robotic tool that quickly identifies tasks, activities, and processes best suited for automation
  • Alorica Automation – Integrate, unify and transform processes through process reengineering and automation
  • Geo Optimization – Optimizing your delivery experience to best align with your business objectives

Results You Can Measure

15%

Lift in NPS® for a fast-growing new economy company rapidly scaling customer support

Millions

Of dollars saved for a consumer electronics manufacturer by optimizing their self-service support

13%

Reduction in AHT for a global banking company through applied training & coaching methods