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Leader in Everest Group’s CXM Americas – PEAK Matrix® Assessment 2023
Alorica’s consecutive recognition in this category underscores our sustained investments in designing innovative technologies and services and building best-in-class teams to move the industry forward.
"Through capabilities such as a dedicated digital practice, robust talent management models, comprehensive suite of financial solutions, and a strong partner ecosystem with technology providers, Alorica provides an outcome-driven approach with targeted solutions to drive client’s business objectives including growth discovery, customer engagement, operational efficiency, business continuity, risk mitigation, and market intelligence. This all has enabled it to be recognized as a Leader in Everest Group's Customer Experience Management (CXM) Americas – PEAK Matrix® Assessment 2023.”
Strategic Advisory focused on the overall customer journey and touch points
Strategic Advisory focused on the employee/agent to help build loyalty and satisfaction
Strategic Advisory focused on your digital tools and services to help build Digital Maturity and Digital-First Solutions
Strategic Advisory focused on your Outsourcing Business to drive Cost and Experience Optimization
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.