Omnichannel

Consumer expectations have moved beyond simple voice support—today’s customer expects to engage with brands via web, messaging, mobile and social platforms.

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Fact Sheet

Unify the Customer Experience with Omnichannel

Empower a frictionless customer journey with Omnichannel Solutions to deliver unified customer experiences across all channels and enhance brand loyalty.
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Making Chat the Cornerstone of Your World-Class Omnichannel Experience

Learn how to leverage chat to reduce call volumes and provide an exceptional customer experience.
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Today’s customers want it all. Give it to them.

Multi-channel support is a great start, but that’s exactly what it is—a start.

 

Having the option to connect across multiple channels is good, but it’s not enough. Customers expect that their favorite brands can support them with unified and integrated solutions – and that’s where omnichannel takes things further.

One Platform. All Channels.
Ensure your customer feels connected at each stage in their journey by using one cloud-based platform

Complete Customer Context
Engage with customers on their channel of choice, driving higher CSAT and CX

Insights
Uncover conversations about your products and services to provide a better customer experience

Unify The Agent Experience
Enable easy elevations between channels

An omnichannel approach. An omnipowerful advantage.

  • Powered by Talkdesk®, Alorica’s omnichannel solution builds customer satisfaction, loyalty and long-term value through scalable, cost-efficient and secure implementations
  • Efficiently establish and scale the latest CX solutions through a single interface at a fraction of the cost of building standalone operations
  • Merge award-winning operational execution and best-in-class workforces with a cloud-based, omnichannel platform

A cloud-based turnkey solution

  • Unify your digital channels by leveraging a platform with complete customer context and easy elevations to meet your customers on their channel of choice
  • Improve delivery and efficiency with the best technology, most talented people and overall operational excellence
  • Tailor a personalized experience by putting historical customer data and context at the agent’s fingertips to resolve queries faster
  • Remove the complexity from deploying omnichannel solutions with a flexible and intuitive platform to deliver better CX at a lower cost

Results you can measure.

10%

increase in customer satisfaction rates for a leading multi-national media corporation

25%

increase in customer use of self-service options, resulting in a 10% customer satisfaction rating increase for a large telecommunications provider

21%

reduction in year-over-year contact minutes for a leading consumer electronics manufacturer

Related insights

Alorica Omnichannel Powered by Talkdesk®

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