
Unify the Customer Experience with Omnichannel
Empower a frictionless customer journey with Omnichannel Solutions to deliver unified customer experiences across all channels and enhance brand loyalty.
Delivering a unified customer experience across multiple channels—seamlessly and intelligently—makes the consumer feel heard, known and appreciated.
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It’s a great time to be a digital consumer! On-demand connectivity powers the ability for people to communicate with their favorite brands across a host of channels—voice, email, text, social media, etc.
Being able to choose from among multiple channels is a great start, but that’s exactly what it is—a start.
But while having the option to connect across multiple channels is good, it’s not enough. 70% of customers now expect a company to know who they are, what their problem is and what the interaction history has been—no matter what channel is being used at the moment1. And that’s where omnichannel takes things further.
Consistent
No matter the channel, the customer experience is reliable
Seamless Issues get resolved faster when customers can transition between channels
Personalized Customers are recognized across their journey, and enjoy a tailor-made experience
increase in customer satisfaction rates for a leading multi-national media corporation
increase in customer use of self-service options, resulting in a 10% customer satisfaction rating increase for a large telecommunications provider
reduction in year-over-year contact minutes for a leading consumer electronics manufacturer
Powered by people, technology and processes, we improve the customer experience with strategic solutions and a digital-first approach.
Empower a frictionless customer journey with Omnichannel Solutions to deliver unified customer experiences across all channels and enhance brand loyalty.
Leveraging chat helps you reduce call volumes while providing an exceptional customer experience.
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