Gamification works for learners of all ages, and is the most effective way to introduce new material into a job role. When employees have regular access to their performance and quality scores online, they’re more motivated to provide their supervisors with honest feedback—which leads to better interactions and happier customers. Learn more by downloading the Improving Performance Variability: Coach for Results eBook now.
Efficiency & Optimization:
Maximize your ROI and improve agent performance in the first 90 days and beyond