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Actionable Insights

Leverage actionable insights to enhance the employee and customer journey 
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The Results You Want

No matter what stage your business is at, we can help you better understand what your customers need—even as their needs change. Harness big data and apply actionable insights to up level your customer’s journey.

From Benchmarking to Better Segmentation and Beyond

Combine structured and unstructured data into a single narrative to make smarter decisions in real-time.

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Achieve actionable insights through deep understanding of customer journey
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Harness big data to drive thought leadership and transform CX
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Personalize interactions at scale
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Use systematic tools to help capture, analyze, and act on customer data

How We Do It

Gain deeper insights that enhance performance and drive loyalty
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Alorica Experiences Practice

Alorica Experiences Practice helps transform CX through deep experiential, observational and statistical immersions into the customer journey.

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Alorica Analytics

Alorica Analytics helps clients make smarter decisions in real-time, with solutions ranging from simple to complex, predictive to prescriptive.

Results You Can Measure

22%

Reduction in cost-to-fill prescriptions using customer segmentation strategies

15%

Reduction in phone support for a major electronics company by improving customer self-service through journey mapping and analysis

100

Second drop in handle time and increase in productivity by four cases per hour for a ride-sharing company

24%

Reduction in repeat callers following analysis and improvement in call drivers for a health & lifestyle company

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Take your analytics to the next level with a partner that can help you optimize performance and maximize ROI.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.