Content Moderation

Creating Trust & Safety Centers of Excellence

 

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A Digital Threat,
A Human Shield

We live in an age where everyone can have an online voice. And that’s generally a great thing—but sometimes, the messages, videos and images posted are malicious, manipulative, false or downright dangerous. Companies have a lot at stake—reputationally and financially— if they fail to protect the public interest. Maximizing the value of user engagement requires building the trust and confidence of consumers.
 
Enter Alorica’s Content Moderation solution – part of our Digital WorkbenchTM – where we help you create an environment where your customers feel safe to interact and transact.

Results You Can Measure

17 languages

We moderate content coming from users in ~30 countries and multiple cultures

2%

Average attrition across our CM programs

Leader

Recognized for Content Moderation, Trust & Safety in NelsonHall’s 2021 NEAT evaluation for Social Media CX Services

Prioritizing the People Who Protect the Public

We recognize the exclusive role moderators play in keeping your customers safe and work tirelessly to attract, select and onboard the best-fit candidates.
 
We arm our teams with structured guidance for ongoing policy changes, incorporating a global content moderation training approach, and placing a strong emphasis on employee well-being.

The Alorica Advantage

Speed-to-Scale

We ramped over 2,000 content moderators across three countries and 12 languages in a matter of months (with less than 1% attrition, no less!)
 

Customized Delivery Framework

We offer a specialized approach for hiring, training, staffing, coaching and overall employee wellness—including custom CM workspaces, licensed mental health resources and resiliency services
 

Trust & Safety Expertise

Leveraging embedded experience across highly-sensitive Trust and Safety programs, our teams protect client online reputation and user communities by moderating multi-dimensional content including videos, audio, images, text, live streaming, digital advertising, and more.
 

Award-Winning Performance

We’ve been recognized by industry leaders like Gartner and NelsonHall for our ability to execute.

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.