Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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In today’s market, an optimized customer experience requires speed, efficiency, and accuracy. Intelligent Automation resolves customer pain points—and drives accumulating benefits for businesses.
Agents solve issues faster and handle with near-perfect accuracy.
Free up agents and significantly reduce cost of service delivery as repeatable tasks are automated.
Improved customer experience with more efficient agents that now can accurately manage complex interactions.
Identify manual, repetitive, and rule-based processes, and tackle them in a fraction of the time and with complete accuracy
You can identify discrete clicks, screens, tasks, and decisions that can be automated – no matter how small or simple – so long as success can be measured
Because RPA sits on top of your existing infrastructure, it can be implemented within weeks without complex systems integrations
From multiple screens into a singular view, and, with minimal contextual awareness
Agents that can quickly access, collate, and analyze various data sets to respond to customer requests
Alorica’s proprietary desktop automation solution, can be paired with most client systems
We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.
Alorica has extensive experience in business transformation and has implemented RPA and RDA in various environments successfully driving amazing results
We know agent workflows and how to improve efficiencies like no one else’s business (because it literally is OUR business!)
We identify, configure, and deploy the right solution that best meets your unique needs
We rely on RPA & RDA too, and not just to help our clients, but in our day-to-day business for training, hiring, coaching, network management…and more
Reduction in Average Handle Time (AHT) and error rates improved to near-perfect for a major energy company
Cost savings per year for a telecom company by freeing up resources with 150 robots
Reduction in transfers to Customer Care Center and a 40% drop in AHT for a telecom client
Savings per year for a logistics company
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.