Please enter three or more characters.

RPA/RDA

Robotic automation processes and workflows with guided intelligence help agents meet—and exceed—customer expectations
Let's Talk
Contact Banner

Intelligent automation isn’t just about technology—it’s about what technology enables our people to do

Thanks to both, our agents solve issues faster, performance variability decreases, and the customer experience is enhanced

By offloading minor or repetitive tasks to robotic automation, the agent can then focus on higher-level functions while providing service to the customer.

These solutions help integrate, unify, and transform processes, leading to happier agents, happier clients and—most importantly—happier customers.

WhatWeSolve Icon1
Increased Productivity

Agents solve issues faster and handle with near-perfect accuracy.

WhatWeSolve Icon1
Cost Savings

Free up agents and significantly reduce cost of service delivery as repeatable tasks are automated.

WhatWeSolve Icon1
Happier Customers

Improved customer experience with more efficient agents that now can accurately manage complex interactions.

WhatWeSolve Icon1
High Quality
Deliver a consistent, high quality and compliant customer experience.

All About RPA & RDA

Thanks to both, our agents solve issues faster, performance variability decreases, and the customer experience is enhanced
  • Custom Built Robots

    Identify manual, repetitive, and rule-based processes, and tackle them in a fraction of the time and with complete accuracy

  • Workflow Automation

    You can identify discrete clicks, screens, tasks, and decisions that can be automated – no matter how small or simple – so long as success can be measured

  • Quick Implementation

    Because RPA sits on top of your existing infrastructure, it can be implemented within weeks without complex systems integrations

Product dive image
  • Consolidates Data

    From multiple screens into a singular view, and, with minimal contextual awareness

  • Real-time Support

    Agents that can quickly access, collate, and analyze various data sets to respond to customer requests

  • Systems Integrator®

    Alorica’s proprietary desktop automation solution, can be paired with most client systems

The Alorica Advantage

Automated Discovery_Computer arrows -svg
Alorica Knows Your Technology

We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.

RPA RDA_Icon 2
We Are Digital CX Solutionists

Alorica has extensive experience in business transformation and has implemented RPA and RDA in various environments successfully driving amazing results

RPA RDA_Why Alorica_Icon 3
Deep Knowledge

We know agent workflows and how to improve efficiencies like no one else’s business (because it literally is OUR business!)

RPA RDA_Why Alorica_Icon 4
Best-in-Class Technology

We identify, configure, and deploy the right solution that best meets your unique needs

RPA RDA_Why Alorica_Icon 5
We Use Our Own Tech

We rely on RPA & RDA too, and not just to help our clients, but in our day-to-day business for training, hiring, coaching, network management…and more

We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.

Alorica has extensive experience in business transformation and has implemented RPA and RDA in various environments successfully driving amazing results

We know agent workflows and how to improve efficiencies like no one else’s business (because it literally is OUR business!)

We identify, configure, and deploy the right solution that best meets your unique needs

We rely on RPA & RDA too, and not just to help our clients, but in our day-to-day business for training, hiring, coaching, network management…and more

Results You Can Measure

10%

Reduction in Average Handle Time (AHT) and error rates improved to near-perfect for a major energy company

$18M

Cost savings per year for a telecom company by freeing up resources with 150 robots

22%

Reduction in transfers to Customer Care Center and a 40% drop in AHT for a telecom client

$500K

Savings per year for a logistics company

Related Content

ALOR-19-517_IA-WEB
Get Smart: An Intelligent Automation Case Study
Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) fuel a Digital Transformation for our clients.
Read More
automated-discovery_otto-automation
Automated Discovery
Otto the Discovery BotTM ushers in a new digital era of productivity with Automated Discovery
Read More
RDAInfographic-1
Understanding Robotic Automation
Explore Robotic Desktop Automation (RDA) and Robotic Process Automation (RPA) and how it works.
Read More
playbook bg
Alorica Automation
Transforming the customer experience through automation and process re-engineering
Read More
The 411 on Robotic Automation
Watch our video on robotic automation, and discover our agents are empowered to deliver insanely great customer experiences.
Read More
Closing Banner Image
Ready to Get Started?
Create better, more consistent customer experiences by using the power of artificial intelligence to give your agents the answers they need.  
Let’s Talk

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.