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Alorica's a Leader—Again!

Delivering customer-centric strategies to make every journey insanely great
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For the second consecutive year, Everest Group Analysts have recognized Alorica as a Leader in Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2023.

Alorica was recognized a Leader based on the impact of our strategic market vision and ability to design, deploy and optimize customer experiences, with:

“Capabilities such as a dedicated digital practice, robust talent management models, comprehensive suite of financial solutions and a strong partner ecosystem with technology providers...” 

Shirley Hung
Everest Group

Our Pillars of Market Leadership

Operational Excellence

  • Outcomes delivered for clients rooted in vision and strategy and delivery footprint, supported by Alorica’s customer relationships, flexible service delivery, and ease of doing business
  • Our robust talent management model, enabled by AI-drive platforms, that supports our 100,000+ employees across global delivery locations

Digital-First Solutions

  • Alorica IQ, empowered by a team of CX architects and engineers who design, deploy, and optimize solutions in analytics, contact optimization, and intelligent automation through the use of machine learning and AI
  • Our certified partner ecosystem, enabling rapid integrations and optimization by experts in leading technology platforms

Deep Domain Expertise

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.