Please enter three or more characters.

Marketplace Services

Master the market with insanely great CX and more
Let’s Talk!
Contact Banner

Desired Outcomes… Delivered

With Alorica’s Marketplace Services expertise, keeping customers happy and sales figures high is easy—even when the economy isn’t.
We help clients better understand their customers and improve word-of-mouth feedback so they can attract new customers and retain existing ones with ease. We also streamline existing processes from purchase to fulfillment to support, locking down customer loyalty. And our superior data security and SEO mastery keeps clients moving forward.
Community
Community
We help create a community of ambassadors by giving them a safe marketplace to interact and transact—with relevant and trustworthy content.
Growth
Growth
We attract new members while monetizing your current base through content enrichment, marketing, and search optimization, as well as lead generation and upsell/cross-sell services.
Continuity
Continuity
With the significant rise in e-content, we help ensure data integrity for your products and content across digital platforms and protect customer and brand data through policy enforcement and risk containment.
pixels image

Results You Can Measure

12,000

Business advertising accounts managed, optimized and spend increased annually for one client

30+

Social forums and retailer review sites reviewed and advocated for one account by our product specialists

40%

Improvement quarter-over-quarter and under 10-minute initial social media interaction response times reached for an electronics client

20%

Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers

12%

Increase in revenue and increased close rates by 18 pts. for a multinational financial services company

58%

Increase in retention program contact rates and 44% increase in conversion rate for a digital media client

Related Content

Contact Banner playbook Content Management
Content Management
Humans powering AI data and digital content
Read More
NelsonHall-Neat_Web_Featured_ALOR-21-128
Alorica Named a Leader for Content Moderation, Trust and Safety in NelsonHall’s 2021 Social Media CX Services NEAT Assessment
Alorica Named a Leader for Content Moderation, Trust and Safety in NelsonHall’s 2021 Social Media CX Services NEAT Assessment—explore why.
Read More
work-at-home-virtual-workforce_ALOR-20
Problems with Fraud? Alorica to the Rescue!
Explore how a major international bank saved $1.2M annually while reducing AHT by 60 seconds with Alorica Fraud Detection and Prevention Solutions.
Read More
Contact Banner Knowledge Management
Knowledge Management
Better, more consistent, and effective CX, built on a rock-solid Knowledge foundation
Read More
Making Every Agent Excellent with Alorica Agent Assist
With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions. Read more.
Read More
Insights to improve your CX and grow your business
Alorica Analytics
Insights to improve your CX and grow your business
Read More
Closing Banner Image
Ready to Get Started?
Whether you’re a new e-tailor or a veteran service provider, we can help you master your marketplace with all of the services you need for evergreen success.
Let’s Talk!

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.