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Marketplace Services

Master the market with insanely great CX and more
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Desired Outcomes… Delivered

With Alorica’s Marketplace Services expertise, keeping customers happy and sales figures high is easy—even when the economy isn’t.
We help clients better understand their customers and improve word-of-mouth feedback so they can attract new customers and retain existing ones with ease. We also streamline existing processes from purchase to fulfillment to support, locking down customer loyalty. And our superior data security and SEO mastery keeps clients moving forward.
We help create a community of ambassadors by giving them a safe marketplace to interact and transact—with relevant and trustworthy content.
We attract new members while monetizing your current base through content enrichment, marketing, and search optimization, as well as lead generation and upsell/cross-sell services.
With the significant rise in e-content, we help ensure data integrity for your products and content across digital platforms and protect customer and brand data through policy enforcement and risk containment.
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Results You Can Measure


Business advertising accounts managed, optimized and spend increased annually for one client


Social forums and retailer review sites reviewed and advocated for one account by our product specialists


Improvement quarter-over-quarter and under 10-minute initial social media interaction response times reached for an electronics client


Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers


Increase in revenue and increased close rates by 18 pts. for a multinational financial services company


Increase in retention program contact rates and 44% increase in conversion rate for a digital media client

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Ready to Get Started?
Whether you’re a new e-tailor or a veteran service provider, we can help you master your marketplace with all of the services you need for evergreen success.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.