Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Successful brands know that it takes more than just good customer support to be the best.
That’s why brands turn to Alorica to make their online marketplaces outstanding. Our full complement of value-added services includes analytics and digital marketing, digital marketing optimization, order fulfillment and—of course—insanely
Ensuring e-content is accurate and authentic, algorithms are trained, and search is optimized to provide your marketplace members a trusted online environment.
Scams are everywhere these days—but we can help secure your data and information while maintaining an exceptional customer experience.
Detecting and preventing the impact of fraud scenarios takes a team with industry-leading expertise in compliance, risk management and information security. From recruiting and retaining fraud specialists to tiered certifications training focused on accuracy,
quality and workflow compliance, you can trust Aloricans to preserve your reputation and defend your customers.
Business advertising accounts managed, optimized and spend increased annually for one client
Social forums and retailer review sites reviewed and advocated for one account by our product specialists
Improvement quarter-over-quarter and under 10-minute initial social media interaction response times reached for an electronics client
Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers
Increase in revenue and increased close rates by 18 pts. for a multinational financial services company
Increase in retention program contact rates and 44% increase in conversion rate for a digital media client
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.