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Marketplace Services

Master the market with insanely great CX and more
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Desired Outcomes… Delivered

With Alorica’s Marketplace Services expertise, keeping customers happy and sales figures high is easy—even when the economy isn’t.
We help clients better understand their customers and improve word-of-mouth feedback so they can attract new customers and retain existing ones with ease. We also streamline existing processes from purchase to fulfillment to support, locking down customer loyalty. And our superior data security and SEO mastery keeps clients moving forward.
Community
Community
We help create a community of ambassadors by giving them a safe marketplace to interact and transact—with relevant and trustworthy content.
Growth
Growth
We attract new members while monetizing your current base through content enrichment, marketing, and search optimization, as well as lead generation and upsell/cross-sell services.
Continuity
Continuity
With the significant rise in e-content, we help ensure data integrity for your products and content across digital platforms and protect customer and brand data through policy enforcement and risk containment.

Mastering the Marketplace

Marketplace dominance begins and ends with customers—finding them, attracting them, and keeping them. Alorica’s multi-pronged approach ensnares and enchants, transforming customers into brand loyalists that boost your bottom line, year after year.
Using analytics, we divide your customers into groups based on similarities to maximize the value of each customer to the business.
Support your marketing efforts and maximize business outcomes by performing optimization on each marketing tactic employed and optimize the fit of those tactics into your overall marketing strategy.
Delivering highly qualified business opportunities for your field or internal sales teams by focusing on inbound lead qualification, outbound tele-prospecting, and appointment setting services.
Drive sales conversion for B2B and B2C revenue generation initiatives through robust data-driven programs.
Process payments effortlessly with a 24/7 secure, omnichannel, cloud-based payment and data protection solution.
Regardless of your current level of social engagement–from having no social presence to having a fully functional social care strategy in place–Alorica provides clients with technology and agents dedicated to listen, analyze, and engage in customer conversations across social media platforms.
Increase revenue and reduce new customer acquisition cost with robust cross-sell/up-sell training and incentives, and customer pricing model upgrades.

Ensuring e-content is accurate and authentic, algorithms are trained, and search is optimized to provide your marketplace members a trusted online environment.

  • Annotation/Data Labeling/Algo Training
  • Content Enrichment
  • Customer Reviews & Ratings
  • Quality & Integrity Inspection
  • Content Relevance
  • Transcription, Translation & Localization

Scams are everywhere these days—but we can help secure your data and information while maintaining an exceptional customer experience.

Detecting and preventing the impact of fraud scenarios takes a team with industry-leading expertise in compliance, risk management and information security. From recruiting and retaining fraud specialists to tiered certifications training focused on accuracy, quality and workflow compliance, you can trust Aloricans to preserve your reputation and defend your customers.

Alorica’s Knowledge platform creates an integrated knowledge library and continuous learning loop, empowering algorithms to answer complex, personalized questions with greater accuracy and expediency.
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Results You Can Measure

12,000

Business advertising accounts managed, optimized and spend increased annually for one client

30+

Social forums and retailer review sites reviewed and advocated for one account by our product specialists

40%

Improvement quarter-over-quarter and under 10-minute initial social media interaction response times reached for an electronics client

20%

Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers

12%

Increase in revenue and increased close rates by 18 pts. for a multinational financial services company

58%

Increase in retention program contact rates and 44% increase in conversion rate for a digital media client

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Ready to Get Started?
Whether you’re a new e-tailor or a veteran service provider, we can help you master your marketplace with all of the services you need for evergreen success.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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