Global Locations

100,000+ employees. 14 countries. 12 time zones. One planet—for now.

 

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A distributed, future-ready workforce.

With high-touch, collaborative, culture-focused environments, best-in-class performance and robust, scalable infrastructure, Alorica’s full-service delivery models have you covered.

North America

Exceptional customer experience outsourcing solutions, right here at home.

A vast amount of experience in providing BPO and customer service solutions is only useful if those capabilities can be deployed where they are needed most. So Alorica built the largest employee network across the U.S. to ensure our clients maintain streamlined operations, efficiency and flexibility. We operate from locations that boast a scalable, highly skilled workforce to support clients across all industries, service types and channels.

  • Largest provider serving the North American consumer, with unmatched scalability
  • Geographically varied locations provide business continuity and a broad range of cost options
  • Burstable staffing for rapid deployments across North American locations and our Alorica@Home agent platform
  • Support complex and specialized roles with an established workforce

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Latin America and the Caribbean

Cost-effective outsourcing solutions, closer than you think.

Same time zone. Same culture. Amazing ROI. The perfect “bridge market”, Latin American and Caribbean locations offer a full complement of services. We continue to expand our Latin America footprint to best support our clients, currently operating across 7 countries: Dominican Republic, Guatemala, Honduras, Jamaica, Mexico, Panama and Uruguay.

  • Geographically varied locations provide business continuity and a broad range of cost options
  • Physical proximity and cultural integration with the U.S., with strong English and Spanish capabilities
  • Political stability among the multiple countries and governments decreases exposure to sudden changes in the industry’s economics and delivery options

Asia-Pacific

Explore offshore solutions that make you feel right at home—from oceans away.

With an educated workforce, a robust and reliable technology infrastructure, and lower operational costs, Asia-Pacific sites deliver insanely great customer experiences across a diverse set of verticals. Discover our business process and call center outsourcing locations in China, Japan, India and Philippines —and learn why this part of the world is best-suited for outsourcing solutions.

  • Scalable, cost-competitive solutions for companies looking to globalize their business
  • Solid brand reputation and successful recruitment engine have proven best-fits for large-scale English voice delivery in the Philippines
  • Ideal for back-office work with a cost-effective, tech-savvy and highly motivated workforce
  • Expertise in multi-lingual Asian language support

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Europe

Unique multi-lingual customer experience solutions

Alorica’s unique European outsourcing capabilities offer a combination of infrastructure access, strong connectivity, an educated talent pool with tremendous multi-lingual capabilities, and tenured, in-country management team. Alorica’s unique capabilities in Sofia, Bulgaria are a perfect complement for partners looking for an educated, tech-savy workforce.

  • Strongest European language multi-lingual support, with the ability to provide care in over 20 languages
  • Well-developed infrastructure with information security and privacy regulations in accordance with EU legislation
  • Proximity and cultural integration with major markets in Western Europe
  • Sofia, Bulgaria is a leading global outsourcing and offshoring destination