An industry that changes every day requires a partner that can keep up.
Alorica was built on the premise that technology makes everything possible. And with thousands of professionals ready to provide your customers the best in sales, service and tech and support, we let you focus on what you do best—bringing us the next big thing.
High-touch prioritization and troubleshooting support minimizes costly product returns
Data-driven intelligence helps refine processes and improves tech customer service outcomes
Self-service technologies and digital channels support your customers across all their devices
A major consumer electronics manufacturer saw immediate results and saved millions of dollars through a partnership designed to enhance the customer experience and provide better technical support services.
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Alorica technology customer service solutions can help you achieve 85% average first-call resolution, trim phone support staffing by 15% and cut fraud loss by 89%.
Learn how an online education provider increased CSAT 20% and reduced Average Handle Time 39 seconds with Alorica Customer Care solutions.
Explore solutions to improve performance variability with education and RDA, RPA and AI automation technologies for reduced AHT and improved agent accuracy.
A major consumer electronics manufacturer saw immediate results and saved millions of dollars through a partnership designed to enhance the customer experience and provide better technical support services.
A multi-national leader in technology and consumer electronics has always been focused on providing innovative, reliable products and services—and they sought only the most talented team to serve their customers.
When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its technical support contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
