With over 20 years on the digital forefront, we know a thing or two about connecting customers with technology.
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To keep up with customer demand in a permanently wired world, we make it easy for you to focus on what you do best, with a customer-first philosophy that integrates with existing systems and aligns with expectations—even when expectations change.
From omnichannel, outsourcing, co-sourcing and rebadging solutions to predictive analysis for invaluable customer insights, we’ve got the savvy, skills and staff to help you get where you want to go.
Omnichannel Solutions simplify the customer experience with easy elevations between channels.
Data-Driven Intelligence helps improve tech support outcomes with refined processes that put the customer first.
Self-Service digital channels make it easy for your customers to get the support they need, whenever and wherever they need it.
Automation & Bots streamline administrative tasks, freeing you up to focus on growing your business.
Achieved annual savings from CX optimization
Reduction in tech support call volume by improving self-service channels
Increased NPS® by enhancing support queues
A major consumer electronics manufacturer saw immediate results and saved millions of dollars through a partnership designed to enhance the customer experience and provide better technical support services.
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Alorica helped a top last-mile logistics technology platform scale up during a pivotal time. Read how we increased headcount by 1,200%!
Alorica technology customer service solutions can help you achieve 85% average first-call resolution, trim phone support staffing by 15% and cut fraud loss by 89%.
Learn how an online education provider increased CSAT 20% and reduced Average Handle Time 39 seconds with Alorica Customer Care solutions.
Explore solutions to improve performance variability with education and RDA, RPA and AI automation technologies for reduced AHT and improved agent accuracy.
A major consumer electronics manufacturer saw immediate results and saved millions of dollars through a partnership designed to enhance the customer experience and provide better technical support services.
When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its technical support contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
