An industry that changes every day requires a partner that can keep up.
Alorica was built on the premise that technology makes everything possible. And with thousands of professionals ready to provide your customers the best in sales and support, we let you focus on what you do best—bringing us the next big thing.
High-touch prioritization and troubleshooting support minimizes costly product returns
Data-driven intelligence helps refine processes and improves customer outcomes
Self-service technologies and digital channels support your customers across all their devices
A major consumer electronics manufacturer saw immediate results and saved millions of dollars through a partnership designed to enhance the customer experience.
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The moment when a customer reaches out for support after acquiring a new product or service, is a golden opportunity to drive customer satisfaction AND gather insight at the same time. Four key steps and a little planning can turn this initial customer support call into continuous improvement and a gift for future innovation.
Alorica recognized as a Leader and Star Performer in Everest Group consulting and research firm’s 2017 Contact Center Outsourcing (CCO) – Service…
Are Millennials from Mars? There has been so much discussion about how to hire and retain this group that one begins to wonder if they’re from another planet. While understanding and decoding this group is paramount, there are ways to create a talent attraction strategy that appeals to them. The most important weapon is your employer brand.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
