Tech

With over 20 years on the digital forefront, we know a thing or two about connecting customers with technology.
Contact Us to Learn More

Innovating at the speed of technology

To keep up with customer demand in a permanently wired world, we make it easy for you to focus on what you do best, with a customer-first philosophy that integrates with existing systems and aligns with expectations—even when expectations change.
 

From omnichannel, outsourcing, co-sourcing and rebadging solutions to predictive analysis for invaluable customer insights, we’ve got the savvy, skills and staff to help you get where you want to go.

No matter your niche, we’ve got your back

  • Technology Customer Service: Our digital CX solutions put customers first with a powerful combination of people and processes. With expert problem solvers, deep analytics and new service opportunities, your business is always one step ahead
  • Software and Services: Seamless solutions remove friction and streamline your operations, from omnichannel connections to intelligent automation to knowledge management expertise
  • Hardware and Equipment: With electronic devices central to everyday life, great customer support is more important than ever. We’ve got the people, processes and technology to tackle any challenge that comes our way, with scalable solutions to support entire product lifecycles

Omnichannel Solutions simplify the customer experience with easy elevations between channels.

Data-Driven Intelligence helps improve tech support outcomes with refined processes that put the customer first.

Self-Service digital channels make it easy for your customers to get the support they need, whenever and wherever they need it.

Automation & Bots streamline administrative tasks, freeing you up to focus on growing your business.

Results You Can Measure

$18M

Achieved annual savings from CX optimization

15%

Reduction in tech support call volume by improving self-service channels

11 points

Increased NPS® by enhancing support queues

Transforming Technology

A major consumer electronics manufacturer saw immediate results and saved millions of dollars through a partnership designed to enhance the customer experience and provide better technical support services.

View Case Study
0
reduced phone support staffing
0
awarded CRM Excellence Award for CX Transformation by TMC's Customer Magazine
0
saved, the client reinvested into infrastructure and tools to further improve CX

Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.