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Speed to Proficiency

Bigger, better, faster with greater success
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Desired Outcomes… Delivered

Long training cycles and high attrition during training, fluctuations in demand and constantly changing policies or product information slows business down. With Alorica’s Speed to Proficiency expertise, you can address these issues and more, optimizing agent efficacy—no matter what comes your way.
Efficiency & Optimization
Efficiency & Optimization
Maximize your ROI and improve agent performance in the first 90 days and beyond.
Continuity
Continuity
Prepare for unexpected demand and keep on top of product enhancements with fast, bite sized training.
Loyalty & Engagement
Loyalty & Engagement
Build customer loyalists, beginning with experiences consistently optimized for success.
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Results You Can Measure

90%

Quality Assurance scores achieved in less than 2 months

98.3%

Retention rate on a new program in the Philippines

25%

Reduction in Average Handle Time

70%

Reduction in training time needed

20%

More information retained by agents with microlearning than traditional comparative training classes

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Speed to Proficiency Fact Sheet
Our Speed to Proficiency Solutions maximizes ROI and boosts agent performance in the first 90 days. Contact us to learn how to get your agents up to speed!
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Contact Banner Knowledge Management
Knowledge Management
Better, more consistent, and effective CX, built on a rock-solid Knowledge foundation
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Ready to Get Started?
Getting your operations up to speed is easy with Alorica guiding you. Discover how our multipronged approach can transform your business—and your bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.